Job Description

• Oversee and maintain smooth end-to-end Technical support operations within the SAP S/4HANA Financial Systems platform as a service.
• Play a leading role in the design of new system solutions or major enhancements relating to SAP S/4HANA Finance and Procurement related modules.
• Report to the Head of SAP Centre of Expertise, a unit within the Applications Platform portfolio of Group Technology and collaborate with direct and indirect teams to ensure governance, adherence, seamless service delivery and top-notch client support.
• Maintain a close client and SAP CoE relationship to effectively support SLA's and OLA's between Group Technology (GT) and Finance Shared Services.
• Engage with teams of configuration experts, developers, testers, infrastructure/basis analysts and application security specialists to deliver system and user access change requests for both business-as-usual and projects where applicable.
• May be required to undertake system configuration changes in your role.
• Ensure all periodic system upgrade and maintenance activities are successfully completed.
• Oversee the design of complicated, high-impact system requirements to address potential risks to integration, usability and deadlines.

Responsibilities

• Receive, assess and allocate JIRA requests.
• Drive delivery of system related tasks against agreed priorities and deadlines.
• Ensure periodic client cadences for alignment, prioritisation and escalation activities
• Ensure adequate resource levelling in response to backlog and incoming JIRA requests.
• Ensure adherence to release, incident and SAP change management procedures.
• Ensure audit compliance in user access and change management.
• Where applicable, ensure all SAP legislative changes are addressed.
• Ensure all system upgrades and maintenances activities are planned and successfully delivered.
• Ensure alignment with SAP CoE governance, procedures and principles.
• Act as a support expert to system analysts when designing system changes.
• Design and validate a complex architecture and ensure successful implementation.
• Provide recommendations and guidance on the SAP S/4HANA platform and tools.
• Understand the business processes for which any solution architecture is being developed.
• Influence GT IT Strategies ensuring collaborative alignment.
• Identify, assess, and solve complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors.
• Closely follow the strategic direction set by Senior management when establishing near-term goals.
• Interact with senior management on matters where they may need to gain acceptance on an alternate approach.
• Manage interactions and delivery with third parties contributing to the overall solution.
• Oversee, manage and support a team of SAP Finance Systems technical experts.

Requirements
Qualifications

• Bachelors Degree or Diploma, preferably in Computer Science, Information Systems or related.
• ITIL Certification or similar

Experience

• At least 8 years in SAP Service delivery
• At least 5 years in Technical support of SAP S/4HANA Finance related applications.
• Involvement in 2 full life SAP S/4HANA Finance or Procurement related cycle projects.

Knowledge

• Advanced knowledge of SAP service delivery principles.
• Advanced knowledge of planning deliverables i.e. timelines and resources.
• Technical knowledge of SAP S/4HANA on-premise FI, CO, PS, MM, SD, EAM, MDG.
• Technical knowledge of SAP Data Services will be advantageous.
• Technical knowledge of SAP Insurance Analyser will be advantageous.
• Advanced knowledge of system change management processes preferably using JIRA or similar.
• Understanding Waterfall methodology.
• Understanding Agile methodologies will be advantageous.
• Understanding SAP ABAP and FIORI will be advantageous.

Skills

• Ability to interpret and interrogate written requirements specification documents.
• Ability to prioritise tasks.
• Ability to deliver in accordance with strict deadlines.
• Ability to negotiate with various stakeholders.
• Ability to maintain delivery momentum.
• Excellent interpersonal and communication (written and verbal) skills.Strong analytical skills.
• Strong problem solving.

Search for:
New Jobs
Submit your CV
Submit a CV
If you would like to submit your CV for consideration, please fill out this form and we will get in touch with you shortly.

Skills Required