Job Description

Who are we?
Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Sanlam.
What will you do?
As an SAP Finance Application Manager, you will be responsible to oversee and maintain smooth end-to-end technical support operations within the SAP S/4HANA Financial Systems platform as a service. In addition, you will play a leading role in the design of new system solutions or major enhancements relating to SAP S/4HANA Finance and Procurement related modules.
You will report to the Head of SAP Centre of Expertise, a unit within the Applications Platform portfolio of Sanlam Group Technology (SGT) and collaborate with direct and indirect teams to ensure governance, adherence, seamless service delivery and top-notch client support.
Your client, Sanlam Finance Shared Services (FSS) in Sanlam Life and Savings, provides a chargeable offering to over 80 entities in Sanlam Group and is responsible for, amongst others, payment of supplier invoices, reconciliations, posting resolutions, period end closing, master data changes, cost allocation, processing of fixed assets, etc.
What will make you successful in this role?

• Receive, assess and allocate JIRA requests
• Drive delivery of system related tasks against agreed priorities and deadlines
• Ensure:

• Periodic client cadences for alignment, prioritisation and escalation activities
• Adequate resource levelling in response to backlog and incoming JIRA requests
• Adherence to release, incident and SAP change management procedures
• Audit compliance in user access and change management
• Alignment with SAP CoE governance, procedures and principles and other applicable SGT standards
• Where applicable, ensure all SAP legislative changes are addressed
• Ensure all system upgrades and maintenances activities are planned and successfully delivered
• Act as a support expert to system analysts when designing system changes
• Design and validate a complex architecture and ensure successful implementation
• Provide recommendations and guidance on the SAP S/4HANA platform and tools
• Understand the business processes for which any solution architecture is being developed
• Influence SGT IT Strategies ensuring collaborative alignment
• Identify, assess, and solve complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors
• Closely follows the strategic direction set by senior management when establishing near-term goals
• Interacts with senior management on matters where they may need to gain acceptance on an alternate approach
• Manage interactions and delivery with third parties contributing to the overall solution
• Oversee, manage and support a team of SAP Finance Systems technical experts

Qualification

• Matric
• Bachelor's degree or Diploma, preferably in Computer Science, Information Systems or related
• ITIL Certification or similar

Experience

• At least 8 years in SAP Service delivery
• At least 5 years in technical support of SAP S/4HANA Finance related applications
• Involvement in 2 full life SAP S/4HANA Finance or Procurement related cycle projects

Knowledge and skills

• SAP service delivery principles
• Knowledge of planning deliverables i.e. timelines and resources
• SAP S/4HANA on-premise FI, CO, PS, MM, SD, EAM, MDG
• SAP Data Services will be advantageous
• SAP Insurance Analyser will be advantageous
• System change management processes preferably using JIRA or similar
• Understanding:

• Waterfall methodology
• Agile methodologies will be advantageous
• SAP ABAP and FIORI will be advantageous
• Ability to interpret and interrogate written requirements specification documents

Personal Attributes
Action orientated - Contributing strategically
Balances stakeholders - Contributing strategically
Being resilient - Contributing independently
Collaborates - Contributing independently
Communicates effectively - Contributing strategically
Drives results - Contributing independently
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing through others
Customer focus - Contributing through others
Drives results - Contributing through others
Collaborates - Contributing through others
Being resilient - Contributing through others
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Skills Required