Job Description

Is this YOU???

• Are you a pro Salesforce developer looking for a new challenge?
• Do you aspire to be a leader in a small but growing sales operation?
• Do you want to make an impact on the livelihoods of your team?
• Do you want to work from home for only one client?

We are Lot Squared Development, and we develop high-profile luxury homes and boutique condominiums in and around Washington, DC. As a real estate developer, we source our own projects off-market by making millions of cold calls a month to motivated property sellers and developing a relationship over time with those who might be interested in selling to us. We are hiring a Salesforce Admin and Developer to maintain both our call centerxe2x80x99s Salesforce CRM and Five9 CTI dialer, develop business applications for our systems, and be a subject-matter expert who can advise us in both high-level business matters and in technical in-the-weeds matters. This job is 40 hours / week; 9am to 6pm US EST M xe2x80x93 F. Hours for this job are not negotiable. Job Responsibilities

• Be a subject matter expert in Salesforce and operations
• Advise on matters of both high-level business matters and technical in-the-weeds matters.
• Advise management on business decisions as it pertains to our CRM and CTI systems.
• Optimize call center performance by analyzing KPIs, uncovering analytics insights and trends, and recommending data-driven solutions to business problems.
• Great xe2x80x98inside-facing customer servicexe2x80x99 and teamwork. Anticipate the needs and goals of all team stakeholders.
• Development of business applications for our sales systems in a call center environment.
• Accountable for on-time, high-quality software project deliveries, analysis, design, development, and quality assurance.
• Design business applications for a call center environment.
• Measuring and testing potential solutions in a call center environment.
• Performing end-to-end cross-discipline leadership and project management throughout the software development lifecycle.
• Call center sales systems administration - Salesforce and Five9 dialer
• Ensure high quality data management and integrity.
• Perform routine maintenance.
• Troubleshoot issues.
• Train stakeholders on using systems.
• Develop supporting documentation for all aspects of systems.
• Log developments and report KPIs for stakeholders.

Job Requirements

• Minimum 7 yearsxe2x80x99 experience with and troubleshooting Salesforce.
• Minimum 3 yearsxe2x80x99 experience designing business applications for Salesforce. Experience designing apps for call center operations a plus.
• Minimum 2 yearsxe2x80x99 experience with predictive dialer software. Five9 experience a plus.
• Strong knowledge of computer programming languages and concepts.
• Experience optimizing sales operations performance. Call center operations a plus.
• Relevant certification preferred: Salesforce Admin Certification or one or more Consulting Cloud Certification such as (Sales, Service or Community).

Job Type: Full-time