Job Description

Job Summary

Purpose:
To coordinate and administrate resource

Administration

Insurance

Duties & Responsibilities:

1.Supervise FAIS Compliance

• Supervise the monthly maintenance of Representatives FSP register as compared to the FSCA
• Conduct monthly checks on accreditation, legislation and fit and proper status of sales representatives
• Assist in updating and implementing MSSI manuals according to legislative, industry and regulatory requirements
• Ensure the team checks and rectify incorrect data on the Competence Register
• Comply with Fit and Proper requirements for new recruitments
• Supervise continuous updates on appointments and terminations on the FSCA register within required time frame
• Conduct bi-annual accreditations on products, legislation, code of conduct and Fit and Proper status

2.Supervise effective and efficient appointments of representatives

• Draft and implement the Recruitment & Selection Policy and Procedures
• Supervise pre-approval of new appointments (Criminal, ITC, Fit & Proper Requirements & FSCA Register)
• Supervise issuing of contracts, disclosure letters, appointment letters and code of conduct to representatives
• Ensure application forms and recruitment documents are in order and signed agreements are obtained
• Provide input into policies and procedures on In-house system and process enhancement
• Assist with the appointment and cancellation of OC, OC Ackerman's and SDC
• Oversee performance ito SDC and OC agreements against contractual targets and report inefficiencies discrepancies to the Manager

3. Audit and Compliance

• Assist Manager and investigate issues raised during Audit and Compliance monitoring
• Ensure correct information is provided to the Manager to respond
• Assist to implement recommendations from Audit and Compliance and ensure team members are notified of the implementations

4.Supervise debarment processes and procedures (TCF)

• Assist with debarment and suspension of an agent/ broker when found guilty
• Oversee removal of debarred representatives from in-house systems

5.Co-ordinate supervision processes

• Oversee supervision of newly and existing appointed representatives
• Oversee the monthly and quarterly supervision reports
• Ensure that team members tick off incoming supervision documents and manage continuous updates on supervision records
• Ensure reminders are send to the Sales team to submit supervision records

6.Personnel Management

• Organize workflow and ensure that team members understand their delegated tasks
• Monitor teams' productivity and daily work performance
• Set goals for performance and deadlines in ways that comply with sales team plans and communicate them to the team
• Identify training needs and coach the team
• Prepare and conduct performance appraisals
• Ensure adherence to policies and procedures and undertake corrective measures if the need arises
• Enforce discipline, maintain timekeeping and address non - compliance
• Assist the team with escalated queries and resolve complaints from the team

7.Record keeping

• Ensure record keeping is done within the required time frame and all necessary documents are scanned
• Perform checks/audits in the neatness and quality of record keeping done by team members and address issues
• Provide report on findings with plan of action to the Manager

8.Provide support to Sales Team

• Oversee access to Aims granted for Sales Team according to set rules
• Ensure access is revoked for terminated and suspended representatives
• Liaise with various departments to support Sales Team
• Co-ordinate and submit training list to both Training department and Regional Facilitators for newly appointed representatives
• Prepare presentation slides and present to new Sales Managers
• Oversee the granting of access for representatives, sales managers, OC's, Ackerman's OC's, SDC's and Broker support access to aims
• Develop, educate and enable healthy and business orientated compliance culture on policies and procedures for Sales Administration
• Monitor competence activities according to FAIS regulations and report defaults to the Manager
• Attend to emails and telephone queries from the sales team within the required time frame

9.Commission advance and bridging requests

• Manage and oversee bridging commission to representative within the required time frame
• Ensure correct bridging amount is paid to representatives
• Remind the sales team of submission dates for bridging applications
• Attend to commission queries and provide feedback to Sales/Regional Managers
• Process commission advances within the required time frame

Formal Education:

• Business Management Diploma/Degree/relevant
• RE1 (advantage)
• RE5 (advantage)
• 120 Credits on NQF 5 (Wealth Management) (advantage)

Experience:

• 3 years' experience in Sales
• 3-5 years' experience in Management
• 3-5 year's Sales Administration

Isilumko Staffing

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