Job Description

Job Title: Sales Support Coordinator
Position Type: Full-Time
Working Hours: US Hours
About Pavago:
Pavago is hiring a detail-oriented and empathetic Sales Support Coordinator to support our client's fast-growing, mission-driven company helping small business owners resolve unmanageable government-issued COVID disaster loans. In this critical role, you'll be the first point of contact for prospective clients who've scheduled consultations. You'll confirm appointments, gather pre-screening details, and ensure the sales team is set up for success.
This is not a sales role, but it does require familiarity with the sales process and a clear, professional communication style. If you enjoy helping others, thrive in process-driven environments, and are motivated by impact, this could be the perfect role for you.
Responsibilities:

• Appointment Confirmation: Call newly booked leads to verify appointment details and ensure date/time accuracy.
• Pre-Screening: Guide prospects through a structured set of pre-screening questions to assess fit and urgency.
• Sales Team Support: Flag key insights, prepare notes, and proactively communicate with Client Resolution Advisors to maximize consultation effectiveness.
• CRM Management: Maintain accurate and up-to-date records in HubSpot, logging all relevant call details and notes.
• Follow-Up: Reschedule missed appointments, and conduct outreach to unresponsive leads to ensure follow-through.
• Process Execution: Adhere to standard operating procedures while continuously identifying and suggesting improvements.
• Administrative Support: Assist with ad hoc administrative tasks to support the sales pipeline and consultation outcomes.

What Makes You a Perfect Fit

• Strong Communicator: Clear, friendly, and professional phone demeanor with excellent written and verbal English.
• Organized & Detail-Oriented: Comfortable working with structured processes, call scripts, and CRM tools.
• CRM Proficiency: Experience with systems like HubSpot, and collaboration platforms such as Microsoft Teams.
• Sales Process Awareness: Understanding of what makes a consultation productive and how to properly qualify a lead.
• Self-Starter: Able to manage time and responsibilities independently in a remote work environment.
• Mission-Driven Attitude: Demonstrates empathy, integrity, and commitment to supporting others with care and professionalism.
• Tech-Ready: Has a reliable computer, stable internet, and quiet working environment for phone-based outreach.

Required Experience and Skills:

• At least 2 year of experience in customer service, sales coordination, or administrative support.
• Comfortable making outbound calls in a structured, friendly, and professional manner.
• Familiarity with CRMs, especially HubSpot, and documentation of customer interactions.
• Demonstrated ability to manage multiple appointments, follow-ups, and support tasks efficiently.
• Strong organizational skills and the ability to follow processes consistently.
• Availability during U.S. business hours, with flexibility for scheduling needs and follow-ups.

What Does a Typical Day Look Like ?
You'll begin each day by reviewing newly scheduled consultations. You'll reach out to each prospect to confirm their meeting, walk them through a brief screening, and capture important notes to prepare the Client Resolution Advisors. Throughout the day, you'll also follow up with missed appointments, update the CRM, and communicate insights to the team to improve outcomes. The role is structured, meaningful, and essential to ensuring our clients receive the care and clarity they need at a critical point in their business journey.
Interview Process:

• Initial Phone Call: Short conversation to review your background and interest.
• Video Interview: In-depth discussion on your experience, mindset, and communication style.
• Practical Task: Complete a scenario-based exercise aligned with your day-to-day responsibilities.
• Final Interview: A focused discussion with our client to align expectations and values.
• Background Check: Verification of previous employment and professional references.

Ready to Apply?
If you're highly organized, mission-driven, and excel at setting up others for success, we'd love to hear from you. This role is perfect for someone who wants to contribute meaningfully while working remotely in a supportive and professional environment.