Job Description

Closing Date: 2024-01-19

Job Type: Permanent

Job Level: Skilled

Experience: Between 3 - 5 Years

EE/AA: No

Summary

A Sales Support Administrator is required to join our Sales Division. We are looking for an outstanding individual who is outcome-driven, with a sense of urgency and commitment to respond to and resolve support queries from our sales team. You get to work in a high-growth company. Sink your teeth into meaningful work with tangible results you are accountable for.

You will be responsible for acting as a liaison between the National Sales Manager and various internal departments assisting with support & reports relating to but not limited to: Voucher Orders, promotion activations, Equipment management, Sales reports, SalesForce.com dashboards & maintenance, marketing material support.

Description

Sales and Marketing Support

• The primary role of this position is to support the sales team by compiling and analysing sales and market data to help drive business growth.
• Communicate with the Sales Management Team: Provide constant updates through reports
• or discussions with Sales Management on key sales
• Support the work of Account managers, Commercial manager, Marketing manager; Create and distribute weekly, monthly, and quarterly reports and trackers
• Monitoring and reporting on usage reports & promotions
• Assist in the distribution and deployment of marketing and sales support materials
• Professionally handle incoming requests from the sales team and ensure that support is provided both promptly and thoroughly.
• Consolidation of all rebate reports for finance department
• Develops and implements administrative procedures to support sales and service.
• Provides sales and service-related information as required based on sales and service activities and current portfolio data.
• Assist with the preparation of reports and collaborate with Sales Management in the various Sales Management Meetings (Weekly, Monthly, and Quarterly).
• Work closely with Sales and Marketing leadership to support promotional campaigns, CME programs, CRM programs, KOL development programs, and other commercial initiatives
• Facilitate and assist with the implementation of promotional pricelists and trackers.
• General sales team administrative involvement.

Salesforce.Com

• Provides specific client information/reports to the sales team through analysis of client data.
• Provide reports on the performance of the regional sales teams on achievement against targets monthly.
• Design and perform analyses on various Medical Representative activities and initiatives
• Manage the planning, implementation, configuration, and ongoing administration of
• Salesforce deployments, complete regular internal system audits, and preparation for upgrades
• Extrapolates information from the system to support budget compilation and determination of revenue targets.
• Provide training, maintain & support SF database
• Compile weekly reports on call volumes and related statistics.
• Compile monthly reports on overall coverage & growth of target accounts
• Responsible for the upkeep and updating of the Customer Relations Management (CRM) systems to ensure the information is up to date and accurate to produce insightful reports.
• Manage salesforce.com data feeds and other integrations with SFDC utilities
• Provide Area Sales manager with field support for targeting/alignment and call plan enquiries
• Work with internal and external partners to enhance and support the CRM platform and process
• Configure Salesforce CRM reports including user requirements analysis, creation, user guidance, publishing and maintenance
• Assist the Area Sales Manager with new CRM policies, procedures and system capabilities

Sales & Contract Management

• Keep in order and archive commercial agreement and documents.
• Taking control on the content of the contract to be fulfilled.
• Inform the Area Sales Manager/Regional Sales manager on contract details; and calculate the customer rebates and bonus pay-outs according to the contract, if necessary, modify the bonus system upon instruction, inform the ASM on the changes.
• Update monthly sales achieved vs contract signed (Equipment & other) & flag issues

New Media Sales Support

• Quotation generation for the customer.
• Assist with delivery and shipments of new media products
• Management of AssetZure & Tracers

Minimum Requirements

• Experience in using a CRM tool for managing customers.
• Knowledge of Salesforce.com would be advantageous.
• 3-Year National Diploma in either Information Technology / Administration / Business Management or Marketing (B Degree would be preferred).
• 2 to 4 Years (or more) experience as a Sales Administrator.
• A tertiary qualification would be advantageous.
• Strong knowledge of Microsoft Excel.
• Familiarity with statistical modelling, particularly Power BI, software a bonus.

The following degrees would be preferred for the role

• Bachelorxe2x80x99s degree in Information Systems
• Bachelorxe2x80x99s degree in Information Technology
• Bachelorxe2x80x99s degree in Computer Science
• Bachelorxe2x80x99s degree in Business Science
• Bachelorxe2x80x99s degree in Engineering
• Bachelorxe2x80x99s degree in Marketing Management

Optivet