Job Description

Position: Sales Support Administrator

Salary: Market related

Location: Sandton, Johannesburg

Industry: Manufacturing

Reference Number: RDT.H.SSA.07092023

COMPANY DESCRIPTION:

Our client, a leader within optical lens manufacturing, is looking for a Sales Support Administrator to join their Sales Division. They are looking for an outstanding individual who is outcome driven, with a sense of urgency and commitment to respond to and resolve support queries from their sales team.

JOB DESCRIPTION:

You will be responsible for acting as a liaison between the National Sales Manager and various internal departments assisting with support & reports relating to but not limited to: Voucher Orders, promotion activations, Equipment management, Sales reports, SalesForce.com dashboards & maintenance, marketing material support.

MAIN DUTIES & RESPONSIBILITIES:

Sales and Marketing Support

• The primary role of this position is to support the sales team by compiling and analysing sales and market data to help drive business growth
• Communicate with the Sales Management Team: Provide constant updates through reports or discussions with Sales Management on key sales
• Support the work of Account managers, Commercial manager, Marketing manager
• Create and distribute weekly, monthly, and quarterly reports and trackers
• Monitoring and reporting on usage reports & promotions
• Assist in the distribution and deployment of marketing and sales support materials
• Professionally handle incoming requests from the sales team and ensure that support is provided both promptly and thoroughly
• Consolidation of all rebate reports for finance department
• Develops and implements administrative procedures to support sales and service
• Provides sales and service-related information as required based on sales and service activities and current portfolio data
• Assist with the preparation of reports and collaborate with Sales Management in the various Sales Management Meetings (Weekly, Monthly, and Quarterly)
• Work closely with Sales and Marketing leadership to support promotional campaigns, CME programs, CRM programs, KOL development programs, and other commercial initiatives
• Facilitate and assist with the implementation of promotional pricelists and trackers
• General sales team administrative involvement

Salesforce.Com

• Provides specific client information/reports to the sales team through analysis of client data
• Provide reports on the performance of the regional sales teams on achievement against targets monthly
• Design and perform analyses on various Medical Representative activities and initiatives
• Manage the planning, implementation, configuration, and ongoing administration of Salesforce deployments, complete regular internal system audits, and preparation for upgrades
• Extrapolates information from the system to support budget compilation and determination of revenue targets
• Provide training, maintain & support SF database
• Compile weekly reports on call volumes and related statistics
• Compile monthly reports on overall coverage & growth of target accounts
• Responsible for the upkeep and updating of the Customer Relations Management (CRM) systems to ensure the information is up to date and accurate to produce insightful reports
• Manage salesforce.com data feeds and other integrations with SFDC utilities
• Provide Area Sales manager with field support for targeting/alignment and call plan enquiries
• Work with internal and external partners to enhance and support the CRM platform and process
• Configure Salesforce CRM reports including user requirements analysis, creation, user guidance, publishing and maintenance
• Assist the Area Sales Manager with new CRM policies, procedures and system capabilities

Sales & Contract management

• Keep in order and archive commercial agreement and documents
• Taking control on the content of the contract to be fulfilled
• Inform the Area Sales Manager/Regional Sales manager on contract details; and
• Calculate the customer rebates and bonus pay-outs according to the contract, if necessary, modify the bonus system upon instruction, inform the ASM on the changes
• Update monthly sales achieved vs contract signed (Equipment & other) & flag issues

New Media Sales Support

• Quotation generation for the customer
• Assist with delivery and shipments of new media products
• Management of Assetzure & Tracers

EDUCATIONAL REQUIREMENTS:

• Grade 12
• 3 Year National Diploma in either Information Technology / Administration / Business Management or Marketing (B Degree would be preferred)

EXPERIENCE AND SKILLS REQUIRED:

• 2 to 4 Years (or more) experience as a Sales Administrator
• Experience in using a CRM tool for managing customers. Knowledge of Salesforce.com would be advantageous.
• Computer literate and proficient on the following MS Office packages; Outlook, Word, Excel, PowerPoint.
• Strong knowledge of Microsoft Excel.
• Familiarity with statistical modelling, particularly Power BI, software a bonus.
• Strong analytical and problem-solving skills.
• Demonstrated ability to multitask and prioritize.
• Clear and effective communication.
• Pays close attention to detail.
• High level of organization.
• Ability to work independently and with cross-functional teams.
• Strong work ethic and willingness to take initiative.
• Excellent time management
• Be a self-starter and work well within deadlines.

WHAT WILL MAKE YOU STAND OUT:

• Salesforce.com certified / proven experience
• Experience loading and reporting of data
• Experience in targeting and alignments preferred
• Operations and analytics experience within the pharmaceutical industry

TO APPLY FOR THE POSITION, PLEASE FOLLOW THE LINK BELOW:

https://www.careers-page.com/the-globevest-group-2/job/L75VVXRX

POPIA

By Submitting your CV, you confirm that: * We may retain your personal information in our database for future matching.

• We may contact you when suitable opportunities arise.
• The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.

Globevest Placements