Job Description

Job Purpose

Responsible to drive and influence the achievement of sales and promotions targets through effective leadership and support of sales teams.

Key Responsibilities

Client & Customer Management

Build strong relationships by addressing customer issues and complaints in a timely manner. Ensure UBELONG agents and Team Leaders are educated in company product services and features. Provide quality customer service, including interacting with customers, answering customer inquiries and effectively handling customer, team leader and UBELONG agent complaints if any at promotions. Communicate and maintain trust relationships with shareholders & business partners.

Operations Management

Responsible for the execution and adherence of operational processes and procedures for effective and efficient UBELONG team operations. Identify opportunities and weaknesses within territories. Help log calls when Rica is not working. Guide the Sales Reps, Team Leaders and UBELONG agents on the correct way to allocate stock from the APP and manage their ''stock''. Responsible for ensuring all Sales Reps, Team Leader and UBELONG agents reports are sent through daily. Responsible to follow up on all reports if not submitted. Continually look for opportunities to hire new Team Leaders and UBELONG Agents. Ensure company brand materials/assets and physical working spaces meet and exceed company presentation standards. Manage inventory and stock including keeping detailed records of inventory use and sales.

Building Capability

Build capability through the development of a UBELONG operations team. Continually educate the Agents and supervisors on the importance of loading airtime on the sims. Ensure agents can use company APP efficiently. Assists management with hiring processes and new team member training in the field. Provide on-the-job training, coaching and mentoring to field staff.

Leadership and Direction

Drive and meet sales targets through support and coaching of the teams. Provides encouragement to team members including communicating team goals and identifying areas for new training and skill checks. Develop strategies to develop team member adherence to company regulations and performance goals. Through effective inspirational leadership, facilitate the creation of accountable, full-service teams who understand and strive to meet the needs of all stakeholders. Role model behavior and motivate team members in line with the core values.

Performance Management

Take full responsibility for the performance of all direct reports, motivating and managing them in relation to quality standards and agreed on benchmarks and objectives, focusing on all aspects of sound people management. Encourage a company culture that drives top performance and high morale. Collaborate with management to drive objectives. Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

Self-Management

Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained. Demonstrate consistent application of internal procedures. Plan and prioritize - demonstrating abilities to manage competing demands. Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Sales & Promotions

Drive and meet sales targets through the support and coaching of the UBELONG team. Ensure promotions are done efficiently and effectively. Produce a 3-month promotional plan together with Supervisors and ensure promotions are done according to the plan. Report deviations of the plan to Line Manager. Assist in acquiring of UBELONG agents for promotions together with the Sales Reps and Team Leaders. New UBELONG Agent developer. Guide the New UBELONG Agent Developer in potential areas for new agents and ensure new agent strategy is followed. Ensure that the Sales Reps, Team Leaders and UBELONG Agent always have promotional items and request promotional items when necessary.

Competencies

Communicates Effectively Customer Focus Develops Talent Drives Results Plans and Aligns Being Resilient

Education

Matric

Experience

2-3 years' experience in informal sales * Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)