Job Description

Job Title: Sales Representative- Parts



Location: [Germiston]



Company: [Multifranchise Germiston (Ford, Mazda, Cherry& Tata)]



Position Overview:

We are seeking a motivated and customer-focused Parts Sales Representative to join our team. The ideal candidate will be responsible for selling parts and components to customers in a timely and efficient manner. The Sales Representative will work closely with customers to understand their needs and provide solutions that meet or exceed their expectations.



Key Responsibilities:

Capture parts transactions on the Drive accounting system and the original equipment manufactory system called Drive. Ensure fast moving parts order is automated by the system. Ensure stock levels are maintained for availability purposes to be distributed to internal customers. Pick parts accordingly, and issue to technician timeously as per job cards. Provide advice and report on transactional and process activities within set guidelines to provide timely information for decision making. Order parts not kept in stock once authorized by Service advisor. Accurately reconcile transaction records of parts, products and accessories in order to enable verification of the validity of transactions. Adhere to legal compliance to the FICA regulation, POPI Act, Customer Protection Act, Health and Safety requirements. Resolve workshop complaints, ensuring problems are addressed in a timely and accurate manner. Monitor and report on trends and anomalies in respect of parts, products and accessory consumption and make recommendations for improvement. Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service

Experience and Qualifications:

Industry Legislation compliance / Knowledge, Valid driver's License Higher Certificate and or /Advance National (Vocational) Certificate with NQF Level

Minimum 5

Years' Parts Sales

Skills Required:

Teamwork. Meticulous Identifies problems or challenges in a situation and report The ability to identify automotive parts and knowledge of automotive parts and accessories Proficient knowledge about the structure and basic operations of vehicles and components Displays a clear understanding of the process and procedures involved in sales administration. Applies elementary concepts of knowledge / skill to develop activities assigned under supervision * Sound knowledge of operating systems Drive and Drive will be an advantage