Job Description

We are looking for an experienced Sales Operator to join our vibrant team based in Cape Town

You will need an excellent telephone manner, come from a Business-to-Business Customer Service or Account Management background and be able to proactively deal with situations and problem solve.

In this role, you will be supporting our busy Customer Service function, this is an exciting opportunity to join our rapidly growing business.

Please note that this is a 6-month Fixed Term contract.

Main responsibilities include:

To build, manage and maintain relationships with customers as directed by the customer service Manager. Refer any complex issues or requests to your line manager, ensuring maximum opportunity is always extracted. Complete a wide variety of data entry tasks. Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs. Be responsible for ensuring credit limits are managed to an appropriate level and payments and debt is recovered. Ensure that the commodity codes and invoices are correct and processed for dispatched. Be proactive in approaching and engaging with existing customers to generate income. Respond in a timely manner to problem or concerns from customers within the required turnaround.
Our ideal candidate will bring the following skills, knowledge & Experience:

A minimum qualification of a Grade 12/ Matric senior certificate High attention to detail and a commitment to accuracy. A confident, positive personality with a strong background in customer service Excellent written and verbal communication skills in English. Reliable attendance and punctuality. Strong time management skills and the ability to communicate effectively both face to face and over the phone Proven experience in general administration & data entry. Ability to prioritise tasks and perform well under pressure in a target driven environment. Previous experience in a commercial office setting is essential. Proficiency in English and Maths Solid working knowledge of Microsoft Excel.
Who is Europa Worldwide Group?

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.

The group employs over 1,100 people with 16 sales offices in the UK, and the Republic of Ireland, plus European teams in France, Belgium and the Netherlands and internationally in Cape Town Hong Kong, China, India and the UAE.

What can Europa offer you?

Competitive Salary Package: 227,591 - 251,434 R per annum Hours Monday to Friday 10am to 6.30pm and 9am-5:30pm depending on the time of year Annual leave entitlement is 25 days per year, pro-rated for the duration of the contract Refer a Friend Scheme A very healthy and happy working environment / culture
So, if you pride yourself on delivering excellent customer service and would like to join a friendly and growing team, we would love to hear from you!

Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV'S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV's received in this unsolicited manner.

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note that an offer of employment is subject to the completion of a satisfactory pre-employment check.

Job Type: Temporary

Pay: R221500,00 - R251434,00 per year

Ability to commute/relocate:

Cape Town, Western Cape 8001: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer Service: 2 years (Preferred) Business to Business Customer Service/Coordination?: 1 year (Required)
Work Location: In person