Job Description

Sales Operations Manager - M-KOPA South Africa
Location: Johannesburg, South Africa
Function: Sales Operations
Type: Contract
At M-KOPA, we're transforming access to essential products and services through technology, financing, and innovation. Across Africa, our mission is clear: to empower people to progress in life. Now, we're expanding our footprint in South Africa, and we're looking for a Sales Operations Manager to build and lead our Sales Operations Centre of Excellence.
This role is a chance to make a real impact - creating scalable systems, enabling our field sales teams, and ensuring operational excellence as we bring life-changing products closer to communities across the country.
Why Join M-KOPA?
Be part of a purpose-driven company that's transforming access to energy, finance, and technology in South Africa.
Lead and shape a best-in-class Sales Operations function in a growing, dynamic market.
Collaborate with passionate teams across sales, retail, logistics, marketing, and more.
Build your career in a fast-scaling, international environment with opportunities for growth and innovation.
What You'll Do:
Drive Sales Operations Excellence
Lead and scale the Sales Operations Centre of Excellence across South Africa.
Design efficient, scalable sales processes to support 1,000+ field agents.
Develop operational playbooks for consistency nationwide.
Optimise territory planning, market densification, and expansion initiatives.
Manage the adoption of sales technology and tools.
Oversee commission and incentive programmes with precision and fairness.
Enable Cross-Functional Collaboration
Act as the critical link between Sales, Retail, Logistics, and Customer Care.
Partner with Warehouse & Logistics to ensure product availability for sales teams.
Collaborate with Marketing on campaigns and lead generation.
Work with Finance on sales forecasting, budgeting, and performance management.
Support product launches and new market entry strategies.
Build Sales Capability & Training
Oversee onboarding and training for new hires across the country.
Create enablement resources: product knowledge guides, playbooks, and competitive intelligence.
Partner with Regional Managers to roll out continuous learning and skills programmes.
Track and measure training impact using performance data.
Power Performance Through Data & Insights
Develop KPIs, dashboards, and metrics to monitor performance.
Analyse sales data to identify trends, opportunities, and bottlenecks.
Provide insights that shape leadership decision-making.
Maintain accuracy and integrity across all sales reporting systems.
What Success Looks Like
Seamless coordination across Sales, Retail, and Operations teams.
Improved productivity and reduced admin for field agents.
Empowered, well-trained sales teams hitting ambitious targets.
Data-driven insights influencing commercial strategy.
Recognition as a trusted partner by leadership and sales teams.
Successful support of new products and market expansions.
Your Next Step
If you're energised by the idea of shaping sales operations in South Africa while driving impact across communities, we'd love to hear from you.
? Apply now and be part of the team that's powering progress with M-KOPA.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at .
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Skills Required