Job Description

LOCATION

Head Office - Sandton

JOB SUMMARY:

The Sales Operations Manager is responsible for driving the efficiency, accuracy, and effectiveness of the sales department through data management, process optimization, and performance analysis. This role ensures that the sales team operates seamlessly by maintaining clean and accurate data, improving reporting processes, managing sales systems (CEP), and providing insights that enable strategic decision-making. Operational excellence across sales systems, managing marketing requirements and maintaining the company's website to support brand visibility and commercial success will form a form a key component of this role.

KEY RESPONSIBILITIES

Sales Operations & Data Management

Oversee the accuracy and integrity of sales data within CEP system. Serve as the Key User for CEP/CRM, managing configurations, user access, and process optimization. Coordinate weekly and monthly sales reports, forecasts, and performance dashboards. Maintain compliance with data governance standards and internal reporting timelines. Support Sales Leadership with data-driven insights for strategic planning and decision-making.

Marketing Coordination & Digital Presence

Develop and execute sales-related marketing initiatives, events, and campaigns. Manage marketing requirements such as promotional materials, sales collateral, and digital assets. Oversee updates and maintenance of the company's website, ensuring content accuracy, brand alignment, and optimized user experience. Track and report on marketing effectiveness and its impact on sales performance.

Process Improvement & Sales Enablement

Identify and implement improvements to sales processes and automation tools. Support onboarding and training of sales staff on CEP, sales tools, and best practices. Standardize sales workflows and ensure alignment across regional or business units. Support strategic initiatives that drive revenue growth and operational efficiency.

Cross-Functional Collaboration

Act as a liaison between Sales, Marketing, and Finance to ensure data consistency and alignment. Coordinate the logistics of sales meetings, events, and business travel as required. Ensure AMEA NPS correspondence is managed and data updated

MINIMUM REQUIREMENTS:

Qualifications

Matric/Grade 12 Bachelor's degree in Sales & Marketing or a related field 5+ years' experience in Sales Operations and Sales Enablement. Proven experience managing CRM/CEP systems (e.g., Salesforce, SAP, Microsoft Dynamics, HubSpot). Hands-on experience with marketing coordination, website management, or digital marketing. Strong track record of managing data-driven reporting and process improvement initiatives. Experience in a local and multinational environment preferred.

Technical Skills:

Proficiency in Microsoft Excel, Power BI, and other analytics/reporting tools. Familiarity with website CMS platforms (e.g., WordPress, Wix, or similar). Understanding of digital marketing tools (Google Analytics, email automation, etc.). Strong analytical and presentation skills.

Behavioural Competencies

Business & Commercial Acumen: Understands key business drivers and sales metrics. Analytical Thinking: Interprets data to support strategic decision-making. Attention to Detail: Maintains accuracy across data, reports, and digital content. Collaboration & Communication: Builds positive working relationships across departments. Project Management: Coordinates multiple marketing and operational deliverables efficiently. Accountability: Takes ownership of processes and results. Adaptability: Embraces change and continuously seeks improvement. Creative Problem-Solving: Brings innovative approaches to marketing and operational challenges
Job Type: Full-time

Work Location: In person