Job Description

Who we are:
Mama Money is a growth stage fintech startup working to help migrant workers in South Africa send money home. Since 2015 we have been providing reliable remittances, at a socially fair price, to those that need it most.


Mama HQ is in beautiful Cape Town, South Africa. We are 122 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe. Our culture is built around the well-being of our team members and making a difference in our communities. xe2x80x9cJust be lekker!xe2x80x9d personifies our approach to work: we trust the wisdom of our talented and diverse team to do what is best for our customers and get the job done responsibly, without pedantic policies.


Wexe2x80x99ve been around since 2015 and have earned a few accolades along the way, made some new friends, and expanded our reach. We've had some great times and some tough times, but we continue to focus on helping people rather than maximizing profit.


Mama Moneyxe2x80x99s agent network is the heartbeat of the organisation. Leading it requires a mix of passion, discipline and a strong performance mindset. Sales Operations Manager at Mama Money is crucial to our success and growth. As we expand our operations and aim to become market leaders in South Africa, we need a dynamic leader who can drive sales, optimise the sales team's performance, and achieve revenue targets. This strategic position requires someone who can effectively lead and motivate a sales team, and develop smart sales strategies to penetrate new markets. The Sales Operations Manager will play a key role in driving growth, profitability and shaping our position as a market leader in the industry.

As our Sales Operations Manager at Mama Money you will:

• • Manage all Budget tracking and reporting.
  • Analyse sales processes and optimise with automation and process mapping/controls.
  • Approve and manage all sales agent expenses and fleet requests.
  • Manage all agent queries and issues with admin assistance.
  • Manage Agent training, processes and checks to improve agent education, loyalty and retention.
  • Assist with all new product roll out testing and troubleshooting.
  • Be responsible for the agent recruitment process and targets and onboarding.
  • Coordinate agent comms plan wrt: Updates, process changes, system changes and activations and events.
  • Collate all agent customer growth requirements.
  • Assist in troubleshooting Agent challenges.
  • Collate efficiency reporting and reporting back on KPI improvements and tracking.
  • Train and communicate any product features - Track the efficiency of usage and results.
  • Drive agent Morale and happiness and feedback.

In your first 90 days at Mama Money you will:

• • Get to know the team - from senior positions to field agents. Everyone matters
  • Travel to key destinations in South Africa to understand our environment/operation, our competition and our customers.
  • Take ownership of all administrative processes with a team member assisting on admin.
  • Oversee and support agent queries process efficiencies and controls and drive automation and improvement.
  • Own agent recruitment, onboarding and training processes to agents.
  • Have a good understanding of our product and value proposition compared to competitors.
  • Drive Agent education and feedback to Customer Growth.

About you:

• • Proven track record in a similar role (with a minimum of 4 years), preferably in large scaled B2C industries (insurance, retail, telecom etc.), i.e. agent-based distribution or retail distribution in South Africa demonstrating your ability to drive operational efficiency and manage sales processes.
  • Strong coordinating, execution and communication skills, enabling you to effectively motivate and inspire the sales team, as well as collaborate with cross-functional stakeholders.
  • Good analytical skills, allowing you to interpret sales data, identify trends, and make data-driven decisions to optimise sales strategies within operations.
  • Ability to develop and execute operational sales plans, and track performance against goals.
  • Structured and methodical way of working, with the ability to cope with competing demands and effectively prioritise tasks.
  • Bias for action, can-do attitude, rolling up sleeves to get things done.
  • Strong business acumen and market knowledge, keeping up-to-date with industry trends and best practices.
  • Bachelor's degree in business administration, marketing, finance, or a related field. A relevant postgraduate degree or professional certifications would be advantageous.
  • Detailed in admin and process management track record

It would be a bonus if:

• • It would be a bonus if you have experience working within the fintech space or at a rapidly scaling startup, as this will provide additional insights and familiarity with the industry landscape.
  • It would be a bonus if you have worked with large sales teams and dynamics.
  • It would be a bonus if you understand the different regions of South Africa.

Why Mama:
At Mama Money, the customers & communities we serve are at the heart of all that we do.


We bring our authentic selves to work where we are free to express our diverse identities while staying true to what we believe in and how we feel. Part of that means being able to have difficult conversations when necessary but always remembering to do so with trust, respect, and a positive mindset. Being open to receiving feedback and understanding how this helps us evolve and grow is essential to succeeding in our environment.


We are responsible for ourselves, our behaviour, our delivery, and our output. Although we always aim to move things forward and get $hit done, we start small - taking it step by step and always looking for ways in which we can improve. We know from experience that when we work together towards a common goal, we can achieve anything.


Mama Money is a special place because we care. We care about our customers, we care about the people who work for us and we care about the impact our work has on the world. There are things that we donxe2x80x99t care about too. Things like bureaucracy, discrimination, ego, titles, and silos. Wexe2x80x99re a friendly bunch who donxe2x80x99t take ourselves too seriously but we do take our work, and our customersxe2x80x99 hard-earned money, very seriously.


Mamaxe2x80x99s values:
1. Customer & Community
2. Authentic
3. Positive Mindset
4. Responsible
5. Togetherness