Job Description

Job Purpose:

The Sales & Marketing Manager is responsible for driving business growth through strategic sales and marketing efforts while ensuring day-to-day Operational excellence across all client sites. This person plays a key leadership role in managing client relationships, promoting the brand, and ensuring efficient service delivery in line with company goals.

Key Responsibilities: Sales & Business Development

Identify new business opportunities and generate leads across domestic, hospitality, and commercial sectors.
Prepare and present client proposals, service quotes, and tenders.
Build and maintain relationships with key clients and partners.
Monitor sales targets and implement action plans to meet them.

Marketing Management

Plan and execute marketing campaigns (digital, social media, flyers, community activations, etc.).
Manage the company website, online listings, and social media pages.
Oversee the design and distribution of promotional materials.
Track campaign performance and ROI, adjusting strategies accordingly.

Operations Oversight

Oversee service delivery across multiple cleaning sites to ensure quality, efficiency, and client satisfaction.
Work closely with Site Supervisors to manage staff schedules, resources, and performance.
Conduct regular site visits, quality audits, and implement corrective actions.
Ensure compliance with SOPs, health & safety regulations, and contractual obligations.

Client Relationship Management

Act as the key point of contact for high-value clients.
Resolve complaints and operational issues promptly.
Conduct regular check-ins and site walk-throughs with clients to ensure satisfaction and service improvements.

Team Management & Reporting

Lead and support a cross-functional team (sales, admin, operations).
Prepare weekly/monthly reports on sales performance, marketing outcomes, and operational KPIs.
Collaborate with ownership on business planning and improvements.

Key Performance Indicators (KPIs):

Number of new clients onboarded per quarter
Lead-to-client conversion rate
Marketing engagement and lead generation metrics
Quality audit scores and client satisfaction ratings
On-time job completion and staff performance
Revenue growth and operational cost control

Qualifications & Experience:

3-5 years' experience in a sales, marketing, or operations role (preferably in cleaning, facilities, hospitality, or staffing services)
Strong understanding of service-based business growth and client retention
Experience managing teams and working across departments
Driver's license and own vehicle essential
Relevant diploma or degree in Business, Marketing, or Management (advantageous)

Skills & Competencies:

Excellent sales and communication skills
Strong leadership and people management abilities
Organized, proactive, and solution-oriented
Creative and data-driven marketing mindset
Client-focused with a service excellence attitude
Proficient in MS Office, CRM tools, and social media platforms

Job Type: Full-time

Pay: R15000,00 - R20000,00 per month

License/Certification:

Drivers License (Required)
Work Location: In person