Job Description

Our client is seeking a results-driven Sales Manager responsible for the overall commercial performance and
management of a retail store. The successful candidate will lead the sales team, manage staff performance,
drive sales growth, oversee stock and financial control, and maintain excellent customer relationships
Sales Manager Location: Queenstown
Type: Permanent
Duties and Responsibilities:

• Planning and Organising Resources

• Ensure all equipment and machines are operational and safety certifications are up to date
• Plan and implement maintenance programs, work schedules, and parts/spares management
• Develop team policies, procedures, and visual management tools to track sales and targets
• Coach and guide sales trainees and team members
• Managing and Leading Staff

• Recruit, select, and onboard new employees
• Conduct performance assessments, training, and development for staff
• Manage individual and team objectives, resolve conflicts, and handle grievances
• Oversee compliance with quality management (QM) and occupational health & safety (OHS) standards
• Managing Store Finances and Stock

• Review financial reports, monitor budgets, and control expenditures
• Conduct risk assessments related to customer credit and in-store operations
• Order, audit, and manage stock, including tyres, accessories, and related items
• Sales and Business Development

• Implement in-store promotions, displays, and customer-focused initiatives
• Visit clients, provide product guidance, and identify new sales/service opportunities
• Conduct pre-inspections, verify product conditions, and "sell up" on specials
• Customer Relations

• Develop and maintain strong customer relationships
• Follow up on complaints and service feedback to ensure satisfaction
• Resolve customer queries efficiently and proactively
• Financial and Stock Analysis

• Generate, analyse, and action reports related to sales, stock, and debtors
• Control credit notes, process orders, quotations, and invoices
• Monitor invoicing cycles, stock movements, and customer-specific reports

Sector: Sales and MarketingFunctions: Retail Manager, Marketing Manager, Sales - ManagerQualification Types: Certificates/Certification, MatricSkills Required: Minimum 2 years' experience in tyre retail and staff management; 5 years' retail experience preferred, Strong knowledge of market trends, product specifications, and stock management, Proficiency in 4GL systems, MS Office, and general computer applications, Willingness to work after hours, weekends, and public holidays, Ability to consistently engage and work collaboratively with staff and customers, Results-driven

Skills Required