Sales, Logistics, Customer Service & Admin Support
Midrand, GP, ZA, South Africa
Job Description
Do you thrive in a fast-paced environment where customer satisfaction and operational excellence go hand in hand? We're looking for a detail-oriented and customer-focused individual to join our team as a
Sales & Customer Support Administrator
.Manage sales and customer inquiries, resolve complaints, process orders, manage returns/exchanges, and provide accurate product or service information. Process customer orders within SLA cut-off times for invoicing and dispatch. Invoice orders on customer portals. Allocate orders via the clientsBooking Portal
. Capture waybills and secure Distribution Centre (DC) bookings. Act as the 100% liaison betweenlogistics provider/in-house logistics teams and customers
. Update order statuses across multiple platforms. Query delivery ETAs, resolve discrepancies, and process claims/credits for delivery or pricing corrections. Assist Internal Sales with customer queries (POD submissions, deliveries, returns). Collaborate with internal departments to ensure smooth order processing and issue resolution.What we're looking for:
Previous experience in customer service, order processing, or sales support (advantageous if within a distribution/logistics environment). Strong organisational skills with the ability to work to deadlines and manage multiple tasks. Excellent communication skills (written and verbal). Comfortable working with online platforms and portals Problem-solving mindset and commitment to delivering excellent customer service. * Experience within Distribution/Warehousing environments is essential
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Job Detail
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Job IdJD1545818
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMidrand, GP, ZA, South Africa
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EducationNot mentioned