Job Description

Description of role:
We are seeking a highly organised and proactive individual to join our team as a Sales Engagement Coordinator. This role is designed to support our Sales Team and Account Managers by ensuring their diaries are consistently filled with meaningful customer engagements. Your focus will be on scheduling meetings, workshops, and product demonstrations--helping to build strong client relationships and maintain momentum across our customer base. No cold-calling required... you'll only be working with our existing customer relationships and new inbound contacts.
This is not a targeted sales role. Instead, it is a critical position that ensures the Sales Team are always in front of customers (both existing and potential) so they can focus on engagement, proposals, and growth opportunities.
Key Responsibilities:

• Meeting Scheduling: Proactively arrange customer meetings, product demonstrations, and technical workshops for Sales Team members.
• Customer Engagement Tracking: Monitor engagement statistics and identify customers who have not been contacted recently, ensuring no account is left unattended.
• Diary Management: Keep Sales Team diaries consistently filled with customer meetings, follow-ups, and new business opportunities.
• Pipeline Support: Work closely with Account Managers to ensure follow-up meetings with new potential customers are scheduled promptly.
• Administrative Support: Maintain accurate records of scheduled activities, engagement history, and pipeline progress in CRM or scheduling tools.
• Momentum Building: Act as the "engine" of the Sales Team, keeping energy and client engagement at a high level through consistent scheduling.

Key Skills & Attributes:

• Strong organisational and time-management skills.
• Proactive and detail-oriented, with the ability to work independently.
• Excellent written and verbal communication skills.
• Comfortable working with digital tools (CRM systems, scheduling software, MS Outlook/Teams, etc.).
• Analytical mindset to review engagement statistics and identify gaps.
• Professional, confident, and able to liaise with customers at all levels.

Qualifications & Experience:

• Bachelor's degree (preferred but not essential), or equivalent experience.
• Ideally suited to graduates or individuals seeking to gain experience in the telecoms and technology industry.
• Previous experience in coordination, scheduling, customer service, or administrative roles would be an advantage but is not required.

Why Join Us?

• Gain exposure to the fast-growing telecoms and technology sector.
• Develop strong professional skills in customer engagement, organisation, and sales operations.
• Be part of a dynamic and supportive team environment.
• Opportunity for career growth into Sales, Account Management, or Customer Success roles.

Skills Required