Job Description

POSITION DETAILS

Job Title:

Sales & Customer Service Representative (B2C & B2B)

Reports to:

Global Sales Manager

JOIN OUR ADVENTURE TEAM!

Are you passionate about the outdoor industry?

We're offering you the chance to turn that passion into a career with one of South Africa's leading Outdoor & Overland gear manufacturers. If you're an outdoor enthusiast who thrives in a dynamic environment, this is your opportunity to be part of a team that values adventure, quality, and customer excellence.

We are looking for a

motivated and customer-focused individual

to join us as a

Customer Service & Sales Support Representative

. In this role, you will play a key part in delivering exceptional service to our customers and supporting our growing sales operations across both Business-to-Consumer (B2C) and Business-to-Business (B2B) markets.

You'll need strong communication skills, a sharp eye for detail, and the ability to manage multiple tasks effectively--all while representing a brand built for explorers, by explorers.

KEY RESPONSIBILITIES

Customer Communication & Support

Handle telephone duties and email/CRM management Provide exceptional customer service across B2C and B2B channels Resolve customer queries efficiently and professionally

Sales & Order Management

Support B2C and B2B sales operations Prepare quotes and process customer requests Handle order taking and placement accurately

Relationship Management

Build and maintain relationships with B2B network Work collaboratively with sales team across territories Manage customer data and contact information

Administrative Functions

Coordinate between departments and operating units Assist with day-to-day sales and administrative duties Prepare business correspondence and agendas Support meeting coordination and event planning Take meeting minutes as required Provide multifaceted general office support

WHAT YOU'LL NEED:

Matric (Grade 12) Minumum of 3 years' experience in a similar role Background in the automotive industry is essential

WHAT WE'RE LOOKING FOR

Essential Qualities:

Well-organized and detail-oriented Courteous and professional demeanor Reliable with a strong work ethic High productivity and efficiency Excellent problem-solving and critical thinking skills Strong technical, interpersonal, and communication skills Customer-focused approach Discretion and confidentiality Excellent multitasking abilities Strong teamwork and collaboration skills

WHY JOIN US?

?

Outdoor Industry Focus

- Turn your passion into your profession

?

Dynamic Environment

- Every day brings new challenges and opportunities

?

Growth Opportunities

- Develop your skills in both B2C and B2B markets

?

Team Culture

- Work with like-minded outdoor enthusiasts

?

Quality Brand

- Represent products built for explorers, by explorers

?

Diverse Role

- Balance customer service, sales support, and administrative tasks

READY FOR YOUR NEXT ADVENTURE?

Join a company where your passion for the outdoors meets professional growth. Be part of a team that's as adventurous as the customers we serve!

To Apply:

Please email your CV with contactable references to applications@alu-cab.co.za

This position offers an exciting opportunity to combine your love for the outdoors with a rewarding career in customer service and sales support. We look forward to welcoming a new team member who shares our passion for adventure and commitment to excellence.

Job Type: Full-time

Education:

High School (matric) (Required)
Location:

Cape Town, Western Cape (City of Cape Town) (Required)
Work Location: In person