Job Description

Remote Sales & Customer Service Advisor
Language Requirement: Fluent, near-native English (mandatory)
Location: Remote (Work from Home)
Job Overview
We are seeking a motivated and results-driven Remote Sales & Customer Service Advisor to join our growing international team. In this role, you will be the first point of contact for customers--providing expert guidance before purchase, seamless support during the sales process, and reliable after-sales assistance once products are delivered.
This position combines customer service excellence with proactive sales responsibilities. Success in this role requires strong communication skills, a consultative sales approach, and a genuine commitment to delivering a high-quality customer experience across every interaction.
Key Responsibilities
1. Customer Service
Deliver exceptional customer support via phone and email
Respond promptly to inquiries related to products, orders, shipping, and returns
Provide clear, accurate guidance on product features, benefits, and usage
Resolve issues efficiently, escalating complex cases when necessary
Maintain a warm, professional, and empathetic tone at all times
2. Telemarketing & Sales
Proactively contact potential customers to generate leads and drive sales
Follow up on warm leads and previous inquiries from marketing campaigns
Present products confidently and persuasively to convert interest into sales
Maintain an organized sales pipeline and track all interactions
Meet or exceed monthly sales targets and performance goals
3. Sales Order Intake
Accurately process customer orders over the phone
Verify customer details, including billing and shipping information
Confirm payment details and ensure order accuracy
Submit orders for fulfillment and ensure customers receive confirmations
Handle order modifications, cancellations, and returns in line with policy
4. After-Sales Support
Follow up with customers post-purchase to ensure satisfaction
Assist with warranty claims and product-related issues
Troubleshoot post-purchase concerns, including damaged or defective items
Provide ongoing product guidance and usage support
Coordinate with logistics teams to resolve delivery or tracking issues
5. CRM & Record-Keeping
Maintain accurate and detailed records of customer interactions and sales activity
Update customer profiles, preferences, and purchase history in the CRM system
Ensure all customer data is recorded in compliance with internal policies
6. Collaboration
Share insights, feedback, and best practices with team members
Communicate customer feedback, product issues, and sales opportunities internally
Work closely with logistics and operations teams to support smooth fulfillment
7. Measures of Success
High customer satisfaction and positive feedback
Accurate and timely handling of sales orders and support cases
Consistent contribution toward sales targets
Strong collaboration and communication across teams
Required Skills & Qualifications
Proven experience in customer service, telemarketing, sales, or a related role
Excellent verbal and written communication skills in English
Strong phone etiquette and confidence handling high call volumes
Ability to work independently in a remote environment
Strong time management and organizational skills
Proficiency with Microsoft Office tools (Word, Excel, etc.)
Ability to multitask and prioritize effectively
Solution-oriented mindset with strong problem-solving skills
Sales-driven attitude with the ability to close deals
Experience handling challenging customer situations professionally
Familiarity with physical products and fulfillment processes is an advantage
Preferred Qualifications
Experience working remotely with distributed teams
Background in retail, e-commerce, or physical product sales
Prior experience in a combined sales and customer support role
Personal Attributes
Self-motivated, accountable, and goal-oriented
Customer-focused with a genuine desire to deliver excellent service
Empathetic and able to build rapport quickly
Adaptable and comfortable in a fast-paced environment
Highly detail-oriented, particularly in order processing and documentation
Working Hours
40 hours per week
Tuesday to Saturday, aligned with USA Central Standard Time (CST)
Occasional evening or weekend shifts may be required based on business needs

Skills Required