Job Description

We are seeking a proactive, detail-oriented, and results-driven Sales Coordinator to support the growth and operational excellence of our ERP sales function. As an essential part of our global sales team, you will work closely with Sales Account Executives (SAEs), Finance, and Consulting teams to drive seamless execution across the sales lifecycle, from CRM management and proposal coordination to renewals and client handovers.


The ideal candidate is a systems-savvy self-starter who thrives in fast-paced, collaborative environments and takes pride in creating structure, streamlining processes, and ensuring that no operational detail is overlooked. You will play a critical role in maintaining data integrity, managing financial touchpoints, and supporting a strong cross-functional rhythm of business.


If you have the organizational rigor, cross-team agility, and ambition to contribute to a growing, high-impact team, we invite you to apply.


As a platinum Sage partner, TydeCo and our partner entities AWCape, Applico, and Lescault and Walderman, Inc. specialize in delivering cutting-edge ERP and HRP solutions such as Sage 300 Cloud and Sage Intacct. We also offer Outsourced Accounting solutions to help clients streamline financial operations and scale with confidence. Our dedication to innovation, excellence, and client success ensures businesses not only adopt our solutions but thrive in competitive markets. If you're ready to lead in a fast-paced, high-impact environment, we invite you to be part of our journey.


This position will report to the Senior Director of Growth - ERP. This position can be located in either our TydeCo office in Cape Town or the ability to work remotely in the Gauteng province with ability to travel to the Cape Town office as needed.

Key Responsibilities

Global Support

Operate within a global framework, ensuring adaptability to support teams, meet deadlines and participate in virtual meetings across multiple time zones based in Canada, South Africa, U.K. or the U.S., as needed. Collaborate with international stakeholders, adjusting to varying schedules and priorities as needed. Facilitate seamless communication and coordination across global teams to support ERP Sales dept operational efficiency. Maintain flexibility in scheduling to accommodate time-sensitive tasks and cross-regional collaboration.

Sales Operations & Coordination

Maintain CRM hygiene in HubSpot: log, track, and validate leads, contacts, and deals. Maintain CRM hygiene in HubSpot by logging, tracking, and validating all leads, contacts, and deals. Manage SLA and software renewal schedules; ensure timely SAE follow-up using appropriate tools and trackers. Coordinate directly with Sage to obtain accurate software renewal quotes based on current subscription data. Ensure SAEs review and validate Sage renewal quotes against existing client contracts in a timely manner. Provide validated renewal pricing to the Accounts team promptly for client invoicing. Ensure full proposal-to-invoice workflow compliance: confirmed signed proposals, Client Engagement Forms (CEFs), and documented approvals. Support the scheduling and coordination of internal and external sales meetings, including client demos. Maintain a centralized, version-controlled library of ERP sales templates and documentation. Prepare tender proposals and track submission deadlines across relevant opportunities. Organize logistics and expense management for sales-related events and team travel. Coordinate external event participation aligned with ERP verticals (e.g., wine, logistics). Support internal vertical sales campaigns and assist with tracking quarterly bonuses and commissions in line with the cross-sell governance model.

Systems & Data Integrity

Maintain accurate dashboards and reports related to sales tracking and OKRs. Monitor software renewals for Sage-billed clients and validate monthly rebate statements. Reconcile Sage rebate reports with internal sales records and escalate discrepancies. Collaborate with system users to ensure consistency across platforms such as HubSpot and Asana.

Client Handover & Collaboration

Load and manage implementation cases for ERP clients, ensuring a seamless handover to the ERP Consulting team. Track implementation progress and update relevent milestones in HubSpot and Asana. Liaise closely with the Finance, Consulting, and Marketing teams to ensure alignment on deliverables and handoffs. Provide full coverage for your Sales Coordinator counterpart during leave or absence.

Continuous Improvement

Stay updated on industry trends, competitor offerings, and market dynamics to provide value-added insights during prospect conversations.


Contribute to the continuous refinement of sales coordinator processes to increase efficiency and effectiveness.


Other duties as assigned

Requirements

Key Attributes

Exceptional Relationship Management:

Proven ability to build and maintain deep relationships with high-value clients, effectively managing complex accounts while delivering exceptional service that drives satisfaction and loyalty.

Excellent Verbal Communication:

Strong communicator who can effectively engage prospects, articulate internal handoffs, and build rapport with key stakeholders.

Goal-Oriented & Self-Driven:

Demonstrates initiative and resilience in a fast-paced environment. Results-driven with a focus on supporting lead management and meeting sales targets. You are proactive in seeking out opportunities and are relentless in your pursuit of success.

Tech-Savvy & CRM Proficient:

Understanding or ability to learn CRM systems (e.g., Salesforce, HubSpot and Asana) and experience using sales engagement tools to drive productivity and effectiveness to track, manage and optimize sales pipeline.

Adaptability & Resilience:

Thrive in a relaxed yet highly competitive environment, managing multiple priorities and meeting tight deadlines.

Problem-Solving & Innovation:

Adept at navigating complex challenges with a proactive, solutions-oriented approach.

High Emotional Intelligence & Client-Centric Approach:

Empathetic listener who understands internal and external client needs, even in challenging situations. You foster trust and loyalty through excellent communication, ensuring clients feel heard and valued.

Highly Organized & Detail-Oriented:

Excellent time management and organizational skills, capable of managing multiple tasks and competing deadlines simultaneously and ensuring nothing falls through the cracks.

Collaborative & Team-Oriented:

Known for your ability to work cross-functionally, contributing to shared goals and collaborating effectively across teams to achieve success for both the client and the business.

Qualifications

Minimum of 2 years of experience in sales coordination, sales administration or CRM/data management roles, ideally in a B2B, Professional Services or SaaS environment. Undergraduate degree in Business, Marketing, Sales, or a related field is preferred. In lieu of a degree, 3+ years of relevant experience will be considered. Experience using CRM platforms (e.g., Salesforce, Asana, HubSpot) and sales engagement tools. Exceptional verbal and written communication skills, with the ability to engage and build rapport with C-level executives and decision-makers. Proficiency in Microsoft Office, particularly Excel and Word. Exceptional organizational skills, with a keen eye for detail and the ability to multitask effectively.

Preferred:

2+ years of experience in mid-market software sales or lead generation, demonstrating a track record of achieving and exceeding performance targets.

Work Environment

Work can take place either in an open office setting or remote setting with the expectation to travel onsite based on business and management needs. This is a full-time position that requires the ability to work a flexible and regular full-time schedule. It requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone and by computer.

About Us

TydeCo is an equal opportunity employer, along with our partner entities AWCape, Applico, and Lescault and Walderman Inc. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from qualified candidates of all backgrounds, regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy, maternity, or any other legally protected characteristics.

We reserve the right to not fill this role.