Job Description

Sale Consultant

Reports to

Branch Manager

Direct Reports

Minimum qualifications and Experience

Grade 12 or NQF 4 equivalent Minimum of 3-5 years' experience in a sales position Experience in an Industrial environment Experience in Hospitality would be an advantage Syspro knowledge would be an advantage Experience in managing stakeholders Must have own transport and a valid driver's license Knowledge of the catering equipment would be advantageous Understanding of industrial equipment would be an added advantage

Skills Required

Advanced knowledge of Microsoft Office applications Project management knowledge High level of administration skills Sound business writing skills Customer Service skills High level of initiative and resilience ("grafting" attitude).

Level

Junior Management

Objective

To leverage my sales expertise and industry knowledge to drive growth and customer satisfaction for a leading catering equipment company. I aim to build lasting client relationships by offering tailored equipment solutions that enhance operational efficiency for foodservice businesses, while consistently meeting and exceeding sales targets.

KEY PERFORMANCE OUTPUTS

Order Organisation

Manage orders until payment is completed.

Process returns and credit notes in accordance with the established procedures

Ensure that shipment dates are updated periodically

Manage quote submissions, and order processing

Managing stock control related to client requirements.

Developing proposals and presenting solutions to clients.

Sales Targets Achievement

Meet or exceed monthly, quarterly, and annual sales targets.

Generate a specific number of new client accounts per period.

Produce weekly/monthly sales reports vs targets

Negotiating and closing deals

Prospecting and identifying opportunities in the market.

Client Relationship Management

Understand and manage client expectations

Generating leads by building relationships with potential and existing clients

Enhancing customer experience

Provide outstanding service to consumers both before and after the sale

Refer to all client complaints received telephonically to the appropriate manager Maintain a customer database

Product Knowledge & Promotion

Demonstrate thorough knowledge of company products/services.

Accurately present and recommend suitable products to clients.

Conduct sales presentations, negotiations and conduct cold calling sales.

Upselling & Cross-Selling

Increase average deal size by identifying upsell or cross-sell opportunities.

Maintain a target percentage of sales revenue from existing client

Team Collaboration and Sales Support

Provide timely and professional administrative and quotation support to the external sales team.
Actively participate in all scheduled internal meetings, sales briefings, and product training sessions

All other related tasks and responsibilities

Core Competency

Behavioral Indicators

Problem-Solving and Critical Thinking

Ability to identify issues or barriers and find innovative solutions to meet client needs.

Making informed decisions quickly, often with limited information, to drive sales and resolve challenges.

Customer Service Orientation

Providing ongoing support to clients after sales, addressing inquiries, and resolving any issues that arise.

Empathy: Demonstrating an understanding of clients' concerns and being responsive to their needs in a timely manner.

Adaptability

Ability to adapt to changing customer needs, market conditions, and sales strategies.

Continuously upgrading product knowledge and learning new sales techniques to stay competitive.

Time Management

Effectively managing multiple clients, deals, and tasks while ensuring deadlines are met.

Efficiency streamlining processes and tasks to maximize productivity and minimize time spent on non-essential activities.

Market Knowledge

Understanding market trends, customer behaviours', and competitor activities to stay ahead of the curve.

Keeping track of competitors' offerings, strategies, and pricing to inform sales tactics and product positioning.

Ability to work under pressure

Copes effectively with pressure, demands and adversity.

Communication

Excellent communication and negotiation skills.

communication and assertiveness.

Safety Awareness

Safety Awareness Adheres to safety protocols to maintain a hazard-free environment.

Job Types: Full-time, Permanent

Work Location: In person