Job Description

Sales Consultant -

Job Title: Sales Consultant

Department: Sales / Retail / Customer Service

Reports To: Sales Manager / Store Manager

Job Summary

The Sales Consultant is responsible for engaging with customers, identifying their needs, and recommending suitable products or services. This role focuses on delivering excellent customer service, achieving sales targets, and ensuring a positive customer experience.

Key Responsibilities

Customer Engagement

Welcome and assist customers in-store or via phone/email. Understand customer needs and recommend appropriate products or solutions. Provide detailed product information and answer customer questions. Conduct product demonstrations when required.
Sales & Target Achievement

Meet and exceed daily, weekly, and monthly sales targets. Upsell and cross-sell products to maximise revenue. Process sales transactions accurately. Follow up with customers to secure repeat business.
Product Knowledge

Maintain up-to-date knowledge of product features, pricing, and promotions. Attend training sessions to improve sales and product knowledge.
Customer Service

Handle customer queries, complaints, and returns professionally. Ensure customer satisfaction and maintain long-term relationships. Provide after-sales support where necessary.
Store / Showroom Support

Assist with merchandising, stock checks, and display maintenance. Ensure the sales area is tidy, organised, and visually appealing. Work with the team to maintain store standards and achieve collective goals.
Reporting & Administration

Update CRM systems with customer details and sales activity. Prepare reports on leads, sales performance, and customer feedback. Assist with stock-taking when required.
Skills & Competencies

Excellent communication and interpersonal skills. Strong selling, negotiation, and persuasion skills. Customer-focused with a friendly, professional attitude. Good problem-solving and conflict-handling abilities. Ability to work under pressure and meet sales targets. Computer literacy (POS systems, CRM, email, Excel).
Qualifications & Experience

Grade 12 / Matric (minimum). Diploma in Sales, Marketing, or Business (advantageous). 1-3 years' experience in sales, retail, or customer service. Proven track record of achieving sales targets (preferred).
Personal Attributes

Confident and well-presented. Energetic, motivated, and results-driven. Honest, reliable, and professional. Team player with a positive attitude.
Job Types: Full-time, Permanent

Pay: R5000,00 - R6000,00 per month

Work Location: In person