Job Description

JOB PURPOSE
Ensure accurate and efficient support services are provided to the 1Life direct
sales and third-party distribution sales commission departments. Process,
provide administrative support and calculate all sales commission for the 1Life
direct sales and third-party distribution sales commission departments.
RESPONSIBILITIES
Administration
Produce, update and provide best practice support on commission and
administrative processes, databases and other departmental systems to support
the work of more senior colleagues. Calculate and track and validate
commissions and incentives for the 1Life direct sales and third party distribution
sales commission departments.
Responsible for internal and external partner commission statements for all
direct sales channels and distribution channels from Sales Managers to
Business Manager.
Payroll Administration
Input payroll data to support the accurate and efficient delivery of payroll
services; prepare payroll for bank submission and entry into financial systems; prepare payroll reports and reconciliations.
When required, submit payments to senior management for approval and to
payroll for payment.
Document and Data Management
Create and ensure compliance with a company wide document management
system.
Track process regarding submissions and approval, maintain accuracy of
documented processes.
Swiftly resolves process breakdowns and takes steps to ensure that problems do
not recur.
Uploading of supervision and all other documentation uploading.
Track and management of incentives.
When required, keep track of business logs that have an implication on
commission outcome.
Operational Compliance
Identify, within the 1Life direct sales and third party distribution sales
commission departments, instances of non-compliance with the organisation's
policies and procedures and/or relevant regulatory codes and codes of conduct,
reporting these and escalating issues as appropriate.
Insights and Reporting
Extract and combine data to generate various reports.
Personal Capability Building
Develop own capabilities by participating in assessment and development
planning activities as well as formal and informal training and coaching. Develop
and maintain an understanding of relevant technology, external regulation, and
industry best practices through ongoing education, attending conferences, and
reading specialist media and coach and transfer knowledge to others as
required.
BEHAVIORAL COMPETENCIES
Ensures Accountability
Holds self and others accountable to meet commitments. For example,
measures and tracks team's and own performance, and helps the team learn
from success, failure, and feedback. Adheres to, and enforces, goals, policies,
and procedures.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational
goals. For example, outlines clear plans that put actions in a logical sequence;
conveys some time frames. Aligns own work with relevant workgroups. Takes
some steps to reduce bottlenecks and speed up the work.
Drives Results
Consistently achieves results, even under tough circumstances. For example,
emphasizes the importance of results; encourages a sense of urgency in others;
challenges poor outcomes or unproductive behaviors. Provides assistance or
encouragement to help others over obstacles.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information
to effectively solve problems. For example, consistently looks at complex issues
from many angles, obtains a rich and deep understanding; swiftly cuts to the
core issue; skillfully separates root causes from symptoms.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear
understanding of the unique needs of different audiences. For example, tailors
communication content and style to the needs of others. Pays attention to others'
input and perspectives, asks questions, and summarizes to confirm
understanding.
Collaborates
Builds partnerships and works collaboratively with others to meet shared
objectives. For example, encourages coworkers and external partners to work
together as a team, and makes sure they get credit for doing so. Encourages
people to share their honest views, responds in a non-defensive way when they
do.
Instills Trust
Gains the confidence and trust of others through honesty, integrity, and
authenticity. For example, models honesty and authenticity and encourages
others to be up front with one another. Demonstrates reliability and places a
strong emphasis on the team meeting its commitments. Fairly represents others'
positions.
Being Resilient
Rebounds from setbacks and adversity when facing difficult situations. For
example, shows great composure, a positive attitude, and strong judgment, even
in adverse situations; gains maturity and wisdom and shares life lessons with
others. Responds resourcefully to crises, helps others remain productive and
positive.
Courage
Steps up to address difficult issues, saying what needs to be said. For example,
shares own ideas and points of view openly, regardless of potential criticism or
risk; shows conviction when faced with adversity and challenges; raises difficult
topics to be sure they are addressed.
Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency, high
energy, and enthusiasm. For example, takes timely action on important or
difficult issues. Identifies and pursues new opportunities that benefit the
organization.
Builds Networks
Effectively builds formal and informal relationship networks inside and outside
the organization. For example, draws upon own network to gain insight, build
support, and achieve outcomes. Leverages networks to identify industry experts,
explore some best practices, and exchange ideas and knowledge.
Manages Conflict
Handles conflict situations effectively, with a minimum of noise. For example,
seeks out a variety of opinions and options; maintains an open mind; takes steps
to ensure conflict remains constructive; avoids polarized or unilateral decisions;
seeks agreement on critical issues.
Demonstrates Self-Awareness
Uses a combination of feedback and reflection to gain productive insight into
personal strengths and weaknesses. For example, seeks balanced feedback
from others and is receptive to both positive and constructive views; applies
insights from feedback. Knows own strengths and limits and how own style
impacts others.
Self-Development
Actively seeks new ways to grow and be challenged using both formal and
informal development channels. For example, creates a development plan that
states clear goals and the tactics to achieve them. Gathers information on where
to focus. Makes efforts to apply new skills on the job.
Business Insight
Applies knowledge of business and the marketplace to advance the
organization's goals. For example, clearly understands how own activities relate
to critical business drivers. Monitors business news and market changes for
impact on the business or on own expertise area; uses this to shape decisions.
Decision Quality
Makes good and timely decisions that keep the organization moving forward. For
example, knows when to act independently and when to escalate issues.
Integrates various inputs, decision criteria, and trade-offs to make effective
decisions. Typically makes good independent decisions.
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For
example, keeps in contact with customers to ensure problems are resolved, or to
improve customer service. Studies customer feedback and emerging customer
needs and uses these to determine some creative new ideas.
Interpersonal Savvy
Relates openly and comfortably with diverse groups of people. For example,
takes time to build rapport in meetings; speaks about common interests and
priorities; shows tact and sensitivity in difficult interpersonal situations. Maintains
productive relationships with a wide variety of people and from a range of
backgrounds.
SKILLS
Computer and System skills
Supports business processes independently by understanding and the effective
using standard office equipment and standard software packages, and provide
technical guidance as needed.
Expert excel knowledge, A solid knowledge of payroll/commission systems
Policy and Regulation
Work independently and provide technical guidance when required on how to
interpret and apply knowledge of laws, regulations and policies in area of
expertise.
Financial analysis
Apply concepts of knowledge / skill independently and provide technical
guidance when required.
Sound understanding of financial management principles, A solid knowledge of
payroll/commission structures, principles and processes
Verbal and Written Communication
Use clear and effective verbal and written communication skills independently
and provide technical guidance when required on how to express ideas, request
actions and formulate plans or policies.
Policy and procedures
Provide technical guidance when required to monitor, interpret and understand
policies and procedures, while making sure they match organisational strategies
and objectives.
Planning and Organising
Plan, organise, prioritise and oversee activities to efficiently meet business
objectives. Provide technical guidance when required.
Attention to Details
Apply comprehensive knowledge / skill, and provide guidance and training to
others on how to pay close attention to
details.
Multi-Tasking
Apply comprehensive knowledge / skill, and provide guidance and training to
others.
EDUCATION
General Education
Grade 12/ SAQA Accredited Equivalent (Essential)
Financial or business diploma (Essential)
EXPERIENCE
General Experience
2-4 years experience in commission administration (Essential)
Experience in the Financial Service Industry (Essential)
SAQA Accredited Equivalent - it is the onus of the applicant to provide 1Life and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. *Financial Sector Conduct Authority (FSCA) competency requirements: FAIS recognised qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to your DOFA (where applicable). As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.