Job Description

• 1. BASIC PURPOSE
• Increase turnover (Topline Revenue) and grow market share through new business acquisition, ie: acquire new customers, new commodities and new service offerings.
• Manage, maintain and develop a base of existing customers by building relationships across all levels of the buying unit.
• 2. ACCOUNTABILITIES
• Integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time, ideal solutions for the satisfaction of customers immediate and future needs.
• Exceed Monthly New Business Acquisition targets
• Acquisition of new customers and market share
• Generate sales leads through Cold Calling, Referrals, Networking and other tactics to secure new business opportunities
• Actively qualify and pursue all sales leads and referrals to acquire new customers
• Customer presentations on various service offerings
• Negotiate with customers and prospective customers as per price guidelines, to maximise profit
• Track market and competitor changes to identify growth opportunities and mitigate potential risks
• Work closely with the operations team to ensure industry leading service delivery
• Structured customer onboarding, internally and externally, adhering to SOP, SLA, KPI and RFQ requirements
• Maintain CRM tool, including but not limited to client interactions, sales activities and sales pipeline
• Constantly develop and broaden both industry and general knowledge in an effort to better engage customers and match logistical services to their needs.
• Handle customer complaints professionally to preserve the companys reputation
• Retention and development of existing customers and their share of wallet

-Matric / Grade 12 / NQF4 Commercial degree

-Valid Drivers Licence and own Transport

-At least five years' sales experience in the Logistics and / or Clearing and Forwarding industry

-Confident and Assertive

-Able to manage conflict and overcome objections

-Ability to cold call, build a good rapport with clients, problem solve and find a practical-solutions and work independently

-Excellent communication skills in English (written and verbal)

-Excellent interpersonal and problem-solving skills

-Ability to handle rejection and stress in soliciting customers

-Computer literate (MS Office, ERP Systems, CRM)

-Report Writing and Presentation Skills

-Excellent Negotiation Skills

-Proven track record of exceeding revenue targets (payslips showing commission earnings)

-Demonstrable understanding of the Logistics and / or Clearing and Forwarding industry

-Above average knowledge and understanding of supply chains

-Ability to sell on value and relate customer needs to service offerings

-Above average hunter vs farmer balance

3.2 Desired Requirements

-Contract negotiation and management experience

-Experience dealing with bonded cargo and the various customs requirements and implications

-Knowledge of 3PL, 4PL and 5PL solutions

-Established network of customers to engage and target

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