Job Description

Listing reference:

cartr_000628

Listing status:

Online

Apply by:

30 June 2025

Position summary

Industry:

Call Centre Industry

Job category:

Call Centre and Telesales

Location:

Rosebank

Contract:

Permanent

Remuneration:

Market Related

EE position:

No

Introduction

Join the global leader in the telematics industry as the B2B Call Centre Manager and be part of a service-centric organisation focusing on the in-house design, development and installation of telematics technology and data analytics across 24 countries.

Job description

Based at our Head Office in Rosebank,

you will be required to

:

Ensuring that all Bench Mark targets are consistently met within every measurement period Ensuring that leads are effectively managed and maintained to reach the required conversions Ensuring compliance with: - Cartrack Policies and Procedures Keeping the team motivated and committed to the achieving of set goals Providing on-going, continuous feedback to senior management Providing on-going, continuous guidance to consultant Always promoting a good working relationship with colleagues and working towards and maintaining good working relationships with other departments Always being a role model for staff and an example of how results are achieved Constant monitoring of activity levels and productivity of staff Generating of Daily, Weekly and Monthly reports Effective management of staff-related issues, including Performance Management and Disciplinary procedures Investigation and implementation of new initiatives to enhance the running of the department and the generation of sales Close involvement in the recruitment of staff members

Minimum requirements

Experience and requirements:

Proven track record of leadership skills Min 5-8 years

B2B sales call centre

experience of which at least 3 - 5 years are within a managerial role. Good understanding of the various competitor offerings. Must be able to develop and grow long-term relationships with customers. Be willing to work with sales persons and help them develop their own knowledge of the industry. Extremely deadline-driven and target-orientated Excellent Time Management skills Excellent Organisational skills Computer literate Excellent problem-solving skills Ability to manage multiple projects Strong team orientation, with the ability to develop consensus within diverse groups Achievement-orientated Thrives under pressure


Apply now and be responsible for growing our B2B client base across our inbound, outbound and digital sales channels.