Job Description

Company Description
OUTsurance has been propelling the South African insurance industry forward for the last 25 years. As leaders in the field, wexe2x80x99re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high with their energy and expertise. If youxe2x80x99re keen to grow your career in a vibrant environment with lots of friendly xe2x80x98geesxe2x80x99, this could be the career opportunity youxe2x80x99ve been looking for.


Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance.

Qualifications

• Minimum Matric qualification or equivalent qualification
• FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE5) completed.

Additional Information
Required Competencies & Personal Attributes:

• Extensive Sales and Customer service experience is essential
• Previous call centre experience - preferably in a client centric or sales environment
• Responsible to up-sell existing policies
• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

Attributes:

• Client service oriented
• Resilience
• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress
• Ambitious
• highly motivated
• Driven
• Customer Service enthusiasts

Skills:

• Selling skills
• Interpersonal and communication skills
• Negotiations
• Keyboard skills

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.