Effective sales of records & information management solutions and services to achieve a combination of regional, key and/or strategic accounts to achieve sales objectives in line with the business strategy.
Effective customer service through building of relationships and effective service delivery.
Retain and grow defined service portfolios in line with strategic service objectives and agreed customer service targets.
Manage the sales and service team.
Minimum Requirements
Bachelorxe2x80x99s Degree in Marketing / Business Management or equivalent qualification
5 yearsxe2x80x99 experience in sales of which a minimum 2 years must be in a sales management role
5 years' account management experience in document management ,archival , office automation or similar industry sales experience required
Must have business to business (B2B) experience
Must be IT literate
Valid Drivers License
Must have own vehicle
Attributes: To be successful in this role you must have/be:
Excellent track record in delivering high level sales presentations
Excellent track record in meeting and exceeding monthly, quarterly and annual sales targets
Excellent communication and interpersonal skills
An aptitude and drive for sales
Hardworking and solutions driven
A team player and motivate the team to achieve excellent results
Business acumen and be able to communicate with senior to top management levels
Prepared to travel between sites/clients
Highly computer literate
Demonstrate excellent organisational skills
Experience in tender document preparation
Duties and Responsibilities
Translates sales & service strategy into tactical plans for a portfolio of regional and key/strategic accounts.
Develops and maintains a sales & service strategy to ensure engagement and sound relationships with clients.
Subdivides the customers into portfolios to direct the focus of team.
Ensures clear understanding between clients and Metrofile to deliver service as agreed.
Leverages client base to capitalise on cross-selling opportunities.
Ensures new business generation and achievement of sales & service targets, by:
ensuring understanding of client needs by business sector
researching and understanding client needs to customise and focus the service offering
engaging existing and potential clients at Metrofile business premises through presentations and events to increase awareness
and understanding of service offering
driving regional initiatives to promote service offering and educate clients on services and products
training and educating sales team on product/service offering and client engagement
Reports on sales & service performance for portfolio of accounts to the General Manager on a weekly and monthly basis.
Ensures understanding of legal and/or statutory requirements relating to document storage and retention.
Ensures all administrative aspects of the team are maintained as compliant with company policy.
Retain key customers and monitor service delivery through processes and procedures to ensure customer experience is managed.
Track customer service trends and challenges between the sales and operations areas and look at ways to improve service level management.
People management:
Ensures that staff are trained, skilled and that their expertise is optimally applied.
Ensures that the working environment contributes to improve staff morale and increased productivity.
Monitor performance of the team and address any non-performance issues.
Cost management:
Provides input into the compilation of the regional sales and service budget for client portfolio, to determine revenue targets for these accounts.
Supervisory responsibilities:
Has overall responsibility for a total staff complement of 15 - 30
What we offer:
Market related salary and performance incentives
All permanent team members required to join the company's provident fund and risk benefit
Monthly health screening and access to counselling support services
Attractive leave benefits
Recognition of long service
Internal promotions encouraged
Inter-company transfers are available for staff that apply and found successful as per our recruitment policy
Leadership and employee development training programmes managed by our Training Department
Continuous self development encouraged
Clear mission and strategic direction
Our values are ingrained in our business
Collaboration and agility
Customer centricity
High performance culture
Recognition and rewarding of high performers
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