Job Description

• Manage day-to-day operations of storefront including tour bookings, fleet management and spare part sales & inventory
• Oversee end-to-end tour operations, including accommodation, transportation, activities, and guest/rental services where required
• Manage and administer the booking of motorcycles and tour-guide allocations for rentals and tours, and on-request bookings, transfers and other related processes
• Update bookings per confirmations on system, issue invoices and coordinate payments via the payment portals
• Manage emails and online and telephonic enquiries, prepare quotations, capture customer interactions and follow up with guests for feedback and updates
• Promote RETZA experiences and services to clients
• Ensure electronic filing is kept up to date
• Coordination with RETZA mechanics to align on spare part requirements, customer bike service bookings and mechanic-related processes
• Implement efficient processes to enhance customer satisfaction and deliver exceptional experiences

• Qualification (or studying towards qualification) in Travel & Tourism
• Computer Literate (MS Word, Excel, PowerPoint)
• Social Media affinity (Instagram, TikTok & Facebook)
• Motorcycle licence required
• Must have basic working knowledge of motorcycles
• Inbound travel industry experience an advantage

• Attention to detail - maintain a keen eye on quality control, ensuring that each RETZA experience lives up to our reputation for excellence
• Good sense of ownership, accountability and pride in their work
• Punctuality, time management and professionalism
• A friendly and positive attitude towards work and customers, willingness to approach customers with confidence

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