Job Description

Introduction

Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

Visit us at www.momentummetropolitan.co.za

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

To engage prospective clients via outbound or inbound calls, qualify leads for sales readiness, and where appropriate, complete the sale of long-term insurance products (e.g. life cover). The agent will contribute directly to revenue generation while maintaining compliance, delivering a great client experience, and driving lead efficiency.

Requirements

Grade 12 / Matric (essential)
RE5 qualification (preferred or required within 1 year)
Experience in outbound sales or lead generation an advantage
Familiarity with Client Relations Management systems and call centre tools an advantage

Duties & Responsibilities

Key Responsibilities

1. Client Engagement & Lead Qualification



Initiate contact with prospective clients from various lead sources (marketing, referrals, digital).
Qualify leads by assessing needs, budget, and intent using defined frameworks and scripts.
Use probing questions and soft skills to assess client suitability for products.
Accurately capture lead outcomes (qualified, not interested, callback required, etc).
Route unqualified or incorrect leads appropriately (e.g. do-not-contact list).


2. Sales Conversion



Where client needs and eligibility align, transition the conversation into a sales process.
Explain long-term insurance product benefits, premiums, exclusions, and terms.
Use approved sales scripts and tools to support persuasive but compliant sales.
Guide the client through the application process, capturing accurate information in the Client Relations Management System (CRM).
Complete policy activation and verify all requirements (e.g., documentation, underwriting triggers).


3. Data & CRM Management



Log all client interactions, lead outcomes, and follow-ups accurately in Client Management systems.
Maintain data integrity and ensure client information is current, complete, and correct.
Provide feedback on lead quality, scripting challenges, or system usability issues.


4. Compliance & Quality



Adhere strictly to FAIS, TCF (Treating Customers Fairly), and POPIA regulations.
Participate in quality assessments and coaching sessions to improve performance.
Follow all internal sales and service protocols and escalate red flags where needed.


5. Client Experience



Ensure all interactions supports a positive client experience -- even if a sale is not completed.
Handle objections, queries, and concerns with empathy and professionalism.
Demonstrate empathy and professionalism in all objections, queries and concerns handled.
Support client retention efforts by identifying opportunities for upsell or saving the sale.

Competencies

Strong verbal communication and listening skills
Sales-oriented mindset with ability to handle objections
High attention to detail and Client Management system/data accuracy
Emotional intelligence and empathy
Resilience in a target-driven environment
Ability to transition smoothly between qualifying and selling roles
Enjoys solving problems and finding solutions collaboratively
Confident, persuasive, and ethical
Sales mindset
Goal-driven but client-focused
* Comfortable with change and switching between roles (qualifier vs. seller)