Job Description

The Sales and Leads Desk Coordinator is a vital frontline support function responsible for managing inbound sales enquiries and coordinating lead handling activities for the leasing team. This role ensures leads from various sources (calls, web, listings) are responded to timeously, qualified and allocated to the appropriate leasing executive. The coordinator facilitates appointment scheduling, maintains system data integrity, and ensures excellent client communication. The position is instrumental in enhancing responsiveness, conversion tracking, and overall leasing performance.

The ideal candidate will have an outgoing personality with clear telephone etiquette that is comfortable being on the phones all day. The successful candidate should be able to deal with high call volumes and be driven by interactions with others. This individual will succeed in a culture that values hard work, speed (rapid execution), collaboration, and accountability. A proactive mindset and strong problem-solving skills are essential.

Lead Coordination


Management of all in-bound leads, including call-ins Allocation of leads to applicable team members on a daily basis Assistance with coordinating and scheduling of viewing appointments in collaboration with Park Managers Communication and following up on lead conversions

Lead Administration


Performing and concluding necessary vetting procedures on leads Tracking and data capturing of required lead information and processes Tracking feedback from leads and identification and communication of trends and themes that emerge towards optimisation and improvements

Leasing Department Support


Provide support and assistance as required

Client Relations

Ensure the highest level of client service is met at all times and that all clients, potential and existing, are addressed with tact, courtesy, and professionalism Understand our clients and their commercial needs and lease agreement requirements Assist in communicating with clients on applicable queries and complaints and provide prompt and positive feedback and solutions

Requirements

Must be South African Citizen Outgoing personality with clear and professional phone etiquette Experience handling high call volumes and lead coordination Strong attention to detail and admin follow-through Able to thrive in a fast-paced, team-driven environment Comfortable using CRM systems, Excel, and Office tools Must have the ability/reliability to be office based


We are committed to employment equity and invite candidates from all designated groups, as defined by the Employment Equity Act, to apply.

Benefits

Basic Salary


Provident fund contribution


Group Risk


Must be South Africa Citizen
Must be able to professional communicate over the telephone