Job Description

MiwayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.

MiwayLife's vision is to establish a world-class direct financial service business that seeks to:

offer its clients excellent service, superior value products, and fair treatment always; be an employer of choice; and be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiwayLife's culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.

What will you do?

Sell life insurance telephonically Achieve sales targets Adhere to Quality and Compliance processes to minimize business risk Manage your quality and compliance against benchmarks to minimize business risk, with the client in mind Maintain optimal operational efficiencies based on productivity measures Adapt and change to fit in with changing business operational requirements Sales objection handling Build and maintain good client relationships Managing information regarding new products, ruling, training updates, etc. Keep abreast of developments and trends in the Industry - self learning Ensure commitment to the FAIS Fit & Proper qualification requirements

What will make you successful in this role?

Qualification & experience

Grade 12 qualification At least 2 years' experience within a Sales Outbound Call Centre selling long term insurance (with targets attached to the sales)

Knowledge and skills

Good understanding of Financial Services Industry related legislation and regulation Understanding of sales processes and servicing industry Outbound Sales experience is required Fluency in English and one other South African official language A clear criminal and credit record Commitment to the FAIS Act and meeting Fit & Proper qualification requirements Willingness to work overtime in order to achieve targets. Being fully computer literate.

Personal attributes

Interpersonal Planning and organizing Building and maintaining relationships Treating Customers Fairly Initiative Results Driven/Achievement orientated Continuous learning Tenacity Objection handling skills Team orientated Ability to receive and implement feedback

Qualification and Experience

Grade 12 with 1 to 2 years related experience.

Knowledge and Skills

Undertake Outbound Tele-Sales
Service inbound client queries, requests
Administration and processing
Quality, compliance and accreditation

Personal Attributes

Communicates effectively - Contributing independently
Situational adaptability - Contributing independently
Action orientated - Contributing independently
Persuades - Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.

Core Competencies

Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently

Turnaround time

Due date for applications

If you meet the above criteria, and you are interested in applying for this role please submit your CV.

The closing date for applications is

30th September 2025.

Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.

Turnaround times

The time taken to complete this process depends on how far you progress and the availability of managers.

Our commitment to transformation

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.