Job Description

SALES ADVISER
CAPE TOWN/JOHANNESBURG
The Santam Direct Call Centre is currently recruiting Sales Adviser(s) to join our talent pool for future vacancies within the team. Successful candidates will be considered for upcoming opportunities in Cape Town and Johannesburg as they arise.
If you are interested in joining a dynamic and growth-focused team, we encourage you to apply and be part of our talent pipeline for future openings.
The successful candidates will offer world class products and services to clients by identifying client needs and recommending tailored insurance solutions to meet the specific customer requirements, whilst achieving sales targets in a call centre environment.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Consistently achieve and exceed sales target, contributing to the overall success of the Direct Sales team.
• Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
• Handle inbound and outbound sales calls.
• Ensure high standards of Customer Service, specifically responding timeously to client callback requests.
• Ability to work under pressure
• Strict adherence to workforce scheduling.
• Effectively managing their productivity, which means attending to all leads available with the intention of quoting and ultimately making a sale.

QUALIFICATIONS AND EXPERIENCE

• Grade 12 or equivalent
• Minimum of 2 years sales experience in Short-Term Insurance.
• A valid Regulatory Exam Certificate and Short-Term Insurance FAIS credits.
• Experience in personal and/or commercial products
• Excellent communication and interpersonal skills
• Strong customer service orientation and a passion for helping other.
• A proactive attitude and the ability to work effectively in a fast-paced environment.
• A proactive attitude and the ability to work effectively in a fast-paced environment.
• Positive energy and sales focused mindset

SPECIFIC REQUIREMENTS

• There will be a probationary period of three (3) months, which consists of the following two phases:

• There will be a six (6) week training period after which your knowledge will be assessed; and
• On the job evaluation phase during with progress will be measured against your ongoing ability to meet s set target.

WHO WE ARE:
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on providing clients freedom from worry. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Skills Required