Job Description

Job Summary
We are looking for a proactive, organised and customer-focused individual to act as a key support link between our client's Sales team, operations and senior management. In this dual-capacity role you will assist with the full sales administration cycle (quoting, order processing, CRM updates, client follow-up) and provide personal executive assistance to senior leadership (calendar & email management, meeting coordination, documentation, ad-hoc tasks). You'll thrive in a busy ICT business-solutions environment and be comfortable switching between sales support tasks and PA duties.
Key Responsibilities
Sales Administration:
Support the Sales team with preparing quotes, proposals and tracking opportunities.
Input and maintain accurate records in the CRM / sales database (lead tracking, client contact details, pipeline updates).
Process sales orders and coordinate with procurement/logistics/operations to ensure timely delivery of solutions.
Monitor follow-ups and ensure clients receive appropriate information and updates.
Handle invoicing and work with finance to track payments, credit terms and collections.
Prepare weekly/monthly sales reports and dashboards for management.
Respond to client enquiries via phone/email, escalate as needed and ensure high customer-service standards.
Personal Assistant Duties:
Provide executive support to senior leadership: manage calendar, schedule meetings, prepare agendas, book rooms/venues or external engagements.
Monitor and respond (or flag) incoming emails; draft correspondence as needed.
Prepare presentation materials, briefing documents, meeting minutes and action-lists.
Organise travel arrangements, accommodation and logistics as required.
Handle confidential and sensitive information professionally.
Undertake ad-hoc administrative tasks to support the leadership team and company operations.
Ideal Candidate Profile
Matric plus relevant tertiary qualification or certificate (Business Administration, Office Management or similar) preferred.
Proven experience (ideally 2-4 years) in a sales support / administration role; PA experience an advantage.
Strong organisational skills and ability to manage multiple tasks simultaneously, prioritising and adapting to changes.
Excellent communication skills (verbal and written) and client-service orientation.
Proficiency with MS Office: Word, Excel, PowerPoint. Experience with CRM software (or willingness to learn) is important.
Comfortable in a technology/ICT business-solutions environment (willing to learn technical product lines, terminology and service-oriented processes).
High level of integrity, professionalism, discretion and reliability.
Team-player attitude, but able to work independently when required.
Good time-management skills and a proactive, "get-it-done" mindset.
Flexibility to assist with tasks outside traditional role boundaries, as the business and leadership demands evolve.
ICTEngage
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