Job Description

Vacant Position : Rooms Division Manager

Location : Misty Hills Country Hotel, Conference Centre & Spa

Department : Rooms Divisions Manager

Reports to : General Manager

Type : Full-time | On-site

Overview:

The Rooms Division Manager oversees all aspects of accommodation operations in the hotel, including staff management, customer service, and revenue optimization. They are responsible for ensuring high standards of cleanliness, and comfort throughout the property, while maximizing revenue, through effective pricing strategies and upselling techniques. This role involves managing a diverse team of staff, ensuring that they are properly trained in customer service and operational procedures. The Rooms Division Manager is tasked with developing Room & Spa Sales and managing budgets, conducting regular quality inspections, and facilitating communication between the departments within the establishment. Their overall primary objective is to ensure a positive guest experience while maintaining operational efficiency and maximizing revenue within the accommodation division.

Purpose of the Role:

Rooms Division Manager

to lead and oversee all accommodation operations, including Front Office, Reservations, Housekeeping, and Spa departments. This leadership role is responsible for maintaining high standards of guest service and cleanliness, optimizing revenue through pricing strategies and upselling, and ensuring seamless communication between departments.

This is a hands-on, guest-facing position that requires a dynamic leader with a strong background in hospitality operations and a passion for delivering memorable guest experiences.

Key Responsibilities

Guest Experience & Operations across Reservations, Front Office, Housekeeping, and Spa.

Revenue & Budget Management

Lead, mentor, and coach teams across Reservations, Front Office, Housekeeping, and Spa.

Implement and enforce SOPs, quality controls across departments.

Qualifications & Experience

Diploma or Degree in Hospitality Management or related field. Minimum 5 years' experience in a senior Rooms Division or Hotel Operations role. Proven track record of managing large teams in a full-service hotel environment. Strong experience with PMS systems, revenue management, and guest service standards.

Skills & Attributes

Excellent leadership, coaching, and communication skills. High attention to detail with a commitment to quality and service excellence. Strong analytical, forecasting, and budget management skills. Ability to stay calm under pressure and resolve issues efficiently. Hands-on, proactive approach to operations management. Guest-centric mindset with a passion for hospitality.

Why Join Us?

Opportunities for growth within the Recreation Africa Brand A supportive and professional work environment A chance to be part of an iconic hospitality group Grow and develop a team to greater hights
Please send your CV to Linda O'Dwyer at hrassistant@rali.co.za by no later than 07 November 2025.

Only shortlisted applicants will be contacted. Should you have not received a response within 14 days, please consider your application as having been unsuccessful.

Job Type: Permanent

Work Location: In person