Job Description

Job Summary ?? ROOMS DIVISION MANAGER | LUXURY HOTEL | SKUKUZA, MPL ?? ? Salary: Negotiable DOE | Live-In Position Kendrick Recruitment is seeking a highly professional and dynamic Rooms Division Manager to join a luxury hotel in the stunning Skukuza region. This is a rare opportunity for a hospitality leader to oversee all aspects of the Rooms Division, ensuring exceptional guest experiences, operational excellence, and the smooth running of front-of-house operations in a luxury lodge environment. ? Key Responsibilities: * Oversee daily operations of the Rooms Division, including front desk, housekeeping, guest relations, and concierge services * Ensure a consistently exceptional guest experience by maintaining high service standards * Lead, mentor and develop the rooms team, fostering a culture of professionalism and teamwork * Manage staff schedules, training, and performance appraisals * Monitor budgets, control costs, and optimise departmental efficiency * Handle guest feedback, complaints, and service recovery in a professional and timely manner * Collaborate with other hotel departments to ensure seamless operations * Maintain compliance with health, safety, and hygiene standards * Ensure rooms, public areas, and facilities are maintained to luxury standards ??? Requirements: * Previous experience in a management role within a luxury hotel or lodge, ideally in Rooms Division or Front Office * Strong leadership and people management skills * Excellent communication, interpersonal, and problem-solving abilities * High attention to detail and a commitment to delivering world-class guest service * Financial acumen and experience with departmental budgets and reporting * Ability to work under pressure and adapt in a fast-paced, high-end hospitality environment * Flexible and willing to live on-site in a remote luxury lodge ? Why This Role? * Live-in position in a spectacular wilderness setting * Lead a dedicated, professional team in a luxury hospitality environment * Play a key role in delivering unforgettable guest experiences * Salary negotiable based on experience ? Ready to take the reins of the Rooms Division and lead with excellence? Interested candidates are invited to send their CVs today!
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