Job Description

Village N Life is a leading Tourism and Hospitality company based in the Western Cape.

If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

Pezula Nature Retreat is currently seeking a Rooms Division Manager to join their busy team.

You will be responsible for delivering guest services through the management of guest satisfaction and setting departmental targets and objectives.

Minimum requirements

• Matric
• Diploma in Hotel Management
• Minimum of 5 years experience in the same or similar role
• Driver's license with own reliable transport
• Strong Opera experience
• Familiar with the duties and procedures of the Rooms Division of a hotel (luxury)

Duties and responsibilities

Management

• Ensure the efficient and productive running of the Guest Relations, Concierge, Reservations, Front Office and Housekeeping Departments
• Maintain the Management of the Heads of Departments in your Division with regards to Performance Management, Discipline, Coaching and Development.
• Ensure effective communication amongst the departments in the Rooms Division as well as between other Departments in the Property.
• Ensure that all information cascaded down from Groups Support Services is cascaded down to all the employees reporting to you.
• Ensure that Groups Support Services is aware of incidents or changes on the property that might affect other parts of the Company or other Properties.
• Ensure that all stores are managed, classified, labelled, secured and packed as per the set standards.

Operations

• Perform regular walkabouts of the property to ensure that all areas are up to set standards.
• Deal with escalated guest complaints from the Rooms Division that the Heads of Departments were unable to settle fully.
• Ensure that back-of-house and front-of-house areas are of the same standard.

Administration

• Evaluate public guest opinions through online portals such as Trip Advisor
• Investigate all guest complaints for the property
• Initiate programs, policies and procedure to mitigate the possibility of further complaints and with the focus on continuous improvement.

Financial

• Spot-check the stock takes of all departments in the Rooms Division to ensure that proper procedure are being followed
• Ensure that Purchase Order procedures are followed - quote, authorisation, delivery, and payment.
• Ensure that the Package Potentials and Headcounts within your Division are always within optimal levels to ensure maximum productivity within the budget.

Human Resources

• Ensure that the correct Recruitment Process is followed for all new recruits within the Rooms Division.
• To hold regular on-the-job training and coaching sessions to ensure that staff perform their duties effectively and efficiently.
• Conduct probationary and performance reviews timeously.
• Accurately complete HR Status forms and submit them before the deadline.
• Ensure that the dress code procedures for the Rooms Division is in place and that the Heads of Department are keeping their employees neat and tidy.
• To ensure that fair and equitable discipline is applied.
• Manage your staff files.

As a Senior Manager of the Company, you will be expected to perform Duty Management Shifts, Night Shifts and stand in for other managers as and when required. You will be expected to be available telephonically at all times and always have access to read and respond to your emails.

Due to the large volume of applications received, only candidates that meet the minimum criteria will be contacted.

If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

Career Custodians