Room Service Coordinator Bantry Bay
Bantry Bay, Western Cape, South Africa
Job Description
Large Hotel in Bantry Bay is looking for a Room Service Coordinator. The Room Services Coordinator will take guest in-room dining orders, communicate special requests to the kitchen, and coordinate delivery of orders according to company standards.
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order
- Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods.
- Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system
- Check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality
- Properly and accurately close guest checks; record guest charges and gratuities. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Coordinate amenities delivered by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
- Work harmoniously and professionally with co-workers and supervisors.
- Fluency in English reading, writing, and oral proficiency is required
- One to two years' experience working in Food & Beverage and customer service preferred
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Job Detail
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Job IdJD1278153
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBantry Bay, Western Cape, South Africa
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EducationNot mentioned