Job Description

Responsibilities:

• Prepare RAF files for settlement by compiling all necessary documentation and following up on outstanding items
• Draft and submit settlement proposals to the Road Accident Fund
• Communicate with claims handlers and senior RAF officials to follow up on matters and offers
• Schedule and manage expert appointments, obtain medico-legal reports, and coordinate joint minutes
• Liaise with correspondent attorneys regarding settlement offers and client instructions
• Draft acceptance letters and affidavits, and ensure all documentation is signed and commissioned
• Maintain a tracking system for all RAF matters, outstanding items, and key contact points
• Type emails and formal letters to clients, correspondents, and defendant attorneys based on dictation
• Prepare and distribute memos of instruction to relevant team members
• Request documentation, reports, and invoices from clients, attorneys, and advocates
• Brief advocates for legal opinions, referrals, and recommendations
• Draft legal notices and affidavits
• Instruct corresponding attorneys to uplift court files, issue summonses, and file amendments
• Draft and manage client consultation forms
• Arrange consultations with existing and prospective clients
• Open new client files and update internal systems
• Capture monthly fees and work on AJS
• Book accommodation and transportation for clients or staff
• Manage incoming and outgoing calls
• Send follow-up emails and track responses on client matters
• Print, scan, and electronically save legal and client documents

Requirements:

• Minimum 5 years experience in RAF claims support (within a law firm)
• Strong working knowledge of RAF procedures and court filing requirements
• Ability to handle multiple files with accuracy and efficiency
• Familiarity with legal software (e.g. GhostPractice, LegalSuite, AJS)
• Strong admin and communication skills
• Ability to work under pressure and meet deadlines