Job Description

Risk Event Administrator

REQ: 142162

Talent Acquisition Consultant: Veronica Manyike

Location: 135 Rivonia Road, Nedbank Head Office, Sandton

Closing Date: 06 October 2025
Job Family
Risk, Audit and Compliance
Career Stream
Forensics
Leadership Pipeline
Manage Self: Operational

Job Purpose

To register risk events; and provide support services to Forensic Investigators; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Risk Management Policies.

Job Responsibilities

Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Influence the enhancement of business processes and methodologies. Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders. Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders. Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Forensic Services (GFS). Contribute to smooth flow of work and maintain relationships with internal and external service providers. Manage and prevent potential operational losses. Prioritise reported risk events. Classify risk events through assessment of category and/or type of event to ensure accurate management information on risk events provided to stakeholders Determine completeness of reported risk event. Register risk event on case management system by capturing information within timelines and escalate to management for quality assurance and distribution. Provide feedback to stakeholders. Provide administrative support services to stakeholders. Action requests for authentication of identity documents. Ensure timeous payment for services rendered, order stationery and re-imbursement of staff expenses by capturing Group Finance (GFD) vendor payments, procurement and staff re-imbursements by processing the amounts on the relevant system. Ensure smooth operation and service delivery to GRS by administering travel, accommodation, venue and equipment bookings per relevant policies. Ensure compliance to company standards by managing the asset register through purchasing, updating and maintaining it. Manage the onboarding process of new employees. Comply with risk standards and policies. Understand and embrace the Nedbank vision and demonstrate the values. Improve personal capability and stay abreast of developments in field of expertise. Support personal growth and enable effectiveness in performance of roles and responsibilities. Maintain knowledge management, and improve team success by sharing knowledge with team and ensuring that information is provided correctly to stakeholders. Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate Diploma Preferred Qualification
Matric / Grade 12 / National Senior Certificate Money Laundering relating qualification and/or Process Management Minimum Experience Level
2-3 years of experience in banking and/or operational back-office roles within a financial institution. 2-3 years of experience in forensic risk management and cybersecurity, including chargeback handling.

Type of Exposure

Time management Completing various administrative duties. Exposure to Fraud reporting and investigations (account blocking, case registrations, card blocking, investment blocking, classifications, scenarios) Managing customer expectations and client experience Managing stakeholder expectations Interacting with diverse people Working in a fast-paced environment, methodical and with preciseness Providing feedback to management by preparing event synopsis as and when required Capturing data

Technical / Professional Knowledge

Administrative procedures and systems Banking procedures Branch processes and procedures Client service principles Filing techniques Governance, Risk and Controls Relevant regulatory knowledge Relevant software and systems knowledge Business writing skills Behavioural Competencies
Applied Learning Collaborating Decision Making Driving for results Managing Work Quality Orientation
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Please contact the Nedbank Recruiting Team at +27 860 555 566