Job Description

Decline Risk Administrator

Requisition Number-141707

Talent Acquisition Consultant: Veronica Manyike

Location: 135 Rivonia Road, Nedbank Head Office, Sandton

Closing Date: 01 September 2025

Duration - 07 Months Contract - Full time office based
Job Family
Risk, Audit and Compliance
Career Stream
Forensics
Leadership Pipeline
Manage Self: Operational

Job Purpose

To register risk events; and provide support services to Forensic Investigators; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Risk Management Policies.

Job Responsibilities

Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI. Influence the enhancement of business processes and methodologies. Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders. Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Financial Crime and Forensic Services (GFCFS). Contribute to smooth flow of work and maintain relationships with internal and external service providers. Manage and prevent potential operational losses. Identify gaps in processes, make recommendations to improve processes and prevent re-occurrence of claims Classify risk events through assessment of category and/or type of event to ensure accurate management information on risk events provided to stakeholders. Compilation of Incident preliminary report. Provide feedback to stakeholders. Report information regarding fraudulent trends to Enterprise Risk Committees (ERCOs) for implementation of preventative and corrective action Gather and analyse relevant documentation received from clients. Comply with risk standards and policies. Prevent and/or reduce potential losses. Provide updates and feedback related to escalated queries pertaining to alleged fraudulent claims from clients by interacting with the Ombudsman Liaison electronically.

Type of Exposure

Conducting root cause analysis Analysing situations or data that require an in-depth evaluation of multiple factors Displaying high level of ethics, integrity and confidentiality Developing ways to minimize risks Drafting reports Managing conflict situations Analysing and interpreting qualitative and quantitative data Answering customer questions Communicating complex information in writing and verbally Interacting with various levels of management Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate Preferred Qualification
Matric / Grade 12 / National Senior Certificate Fraud- Investigation and or Risk Mitigation qualification Minimum Experience Level
Minimum 3 years' experience in banking environment and/or conducting investigations Must demonstrate strong attention to detail and the ability to make accurate, timely decisions.

Technical / Professional Knowledge

Administrative procedures and systems Banking procedures Branch processes and procedures Client service principles Filing techniques Governance, Risk and Controls Relevant regulatory knowledge Relevant software and systems knowledge Business writing skills Behavioural Competencies
Applied Learning Collaborating Decision Making Driving for results Managing Work Quality Orientation Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566

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Please contact the Nedbank Recruiting Team at +27 860 555 566