Job Description

Disputes Risk Administrator

Requisition Number-141701

Talent Acquisition Consultant: Veronica Manyike

Location: 135 Rivonia Road, Nedbank Head Office, Sandton

Closing Date: 01 September 2025

Duration - 07 Months Contract - Full time office based
Job Family
Risk, Audit and Compliance
Career Stream
Forensics
Leadership Pipeline
Manage Self: Operational

Job Purpose

To register risk events; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Group Risk Management Policies.

Job Responsibilities

Contribute to a culture of transformation by participating in Nedbank culture-building initiatives, business strategy, and CSI. Accurately interpret and analyse incoming Fraud cases, ensuring all requirements are met before allocations. Analyses of cases and refunding in accordance with the Association Rules. Prioritizing important/urgent matters without compromising quality. Ensure data integrity of cases received. Manage and prevent potential operational losses by adhering to processes and procedures. Identify and recommend opportunities to enhance processes, systems, and policies, and support the implementation of new processes, policies, methodologies, and systems Comply with risk standards, quality requirements, and policies. Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication, providing feedback to management and stakeholders. Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Financial Crime, Forensics, and Security (GFCFS). Meet and exceed internal and external client needs by promptly responding to queries and actioning requests within the Service Level Agreement (SLA). Understand and embrace the Nedbank vision and demonstrate the values through interaction with the team and stakeholders. Ensure personal growth and enable effectiveness in performance of roles and responsibilities by completing all learning activities, practicing experience, and obtaining/maintaining certifications within specified time frames. Maintain knowledge management and improve team success by sharing knowledge with the team.

Type of Exposure

Conducting root cause analysis Analysing situations or data that require an in-depth evaluation of multiple factors Displaying high level of ethics, integrity and confidentiality Developing ways to minimize risks Drafting reports Managing conflict situations Analysing and interpreting qualitative and quantitative data Answering customer questions Communicating complex information in writing and verbally Interacting with various levels of management Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate Preferred Qualification
Matric / Grade 12 / National Senior Certificate Fraud- Investigation and or Risk Mitigation qualification Minimum Experience Level
Minimum 3 years' experience in banking environment and/or conducting investigations Must demonstrate strong attention to detail and the ability to make accurate, timely decisions.

Technical / Professional Knowledge

Administrative procedures and systems Banking procedures Branch processes and procedures Client service principles Filing techniques Governance, Risk and Controls Relevant regulatory knowledge Relevant software and systems knowledge Business writing skills Behavioural Competencies
Applied Learning Collaborating Decision Making Driving for results Managing Work Quality Orientation Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566

-

Please contact the Nedbank Recruiting Team at +27 860 555 566