Job Description

At our AVI Limited, we believe in collaboration and innovation to drive exceptional results. Our Shared Services departments-spanning IT, Finance, HR, Logistics, Digital, Marketing, and Field Marketing - are essential to the growth of our industry-leading brands. We foster a high-performance culture where teamwork, accountability, and creative problem-solving are celebrated.
At AVI Logistics Support Services Divisions, we ensure our products reach the right place, at the right time, and in perfect condition. We manage the efficient movement of goods across supply chains, covering everything from warehousing to transportation and distribution. With a strong focus on optimisation and sustainability, we play a vital role in delivering value to our customers.
Shape the Future with Us! A rewarding opportunity awaits a skilled Reverse Logistics Controller at our AVI Logistics Support Services Division in Isando. Your role will be responsible to efficiently manage and control the return of stock and relevant document control, ensure stock accuracy, lead a dedicated debriefing team and implement effective controls to mitigate operational and financial risk for the business. This role will also head up major stock counts across Ciro/NBL/Indigo in partnership with the Inventory Controller and requires weekend availability when operationally required.
Reporting Structure:

• Reports to: Senior DC Manager
• Direct Reports: 12

Key Areas of Impact:
Reverse Logistics Operations Debriefing

• Ensure correct and timely loading of re-deliveries.
• Audit and manage returned stock, ensuring accurate system updates.
• Maintain stock accuracy and support monthly/weekly counts.
• Oversee decanting operations and contractor performance.
• Monitor PODs, RTUs and open loads; resolve discrepancies.
• Process write-ups/downs and correct shipment/SAP errors.
• Maintain housekeeping and monitor packaging supplies.
• Support weekend operations when required.

Reporting, Controls and Compliance

• Compile and submit daily, weekly and monthly reports.
• Prepare and submit the same day returns report.
• Reconcile third-party accounts and resolve AR queries.
• Review weekly returns for shorts and overs.
• Ensure debriefing activities align with approved SOPs.
• Conduct quarterly SOP reviews and strengthen controls.
• Maintain compliance with governance, internal controls and ethics.
• Manage departmental costs and meet reporting deadlines.

People Leadership and Performance Management

• Select, assign, lead and manage staff within the department.
• Train, mentor and coach subordinates to develop skills and improve performance.
• Conduct IPA performance feedback sessions as required.
• Manage employee performance, behavior and adherence to policies and procedures.
• Maintain sound employee relations and ensure no deviation from HR or company policies.
• Ensure manpower planning, overtime management and resource allocation are optimised.
• Review of timesheets and other related HR reporting.
• Conduct the necessary IR.

What It Takes to Succeed:
Experience that set you up for success:

• Minimum 2 years' experience in a similar reverse logistics, debriefing or stock control role
• Minimum 5 years' SAP experience (SAP R/3, WM, IM)

• Proven experience supervising a diverse team of employees
• Experience in an FMCG warehousing or distribution environment
• Advanced MS Excel and MS office proficiency
• Basic accounting knowledge (credits, write-offs, write-downs)

Qualifications & Certifications that will contribute to your success:

• Grade 12 (Matric) essential
• Diploma in Logistics/Warehousing Management or similar essential

Additional Requirements that will enhance your impact for success

• Ability to work overtime when required
• Strong analytical and problem-solving capability
• Ability to optimise processes and improve business performance
• High attention to detail and accuracy

Take the Next Step with Us
At the heart of our AVI Shared Services Divisions is a commitment to excellence, collaboration, and continuous improvement. Here, you'll have the opportunity to work with talented professionals across multiple disciplines, allowing you to grow professionally. If you are passionate about making an impact, solving complex problems, and collaborating with others to drive excellence, this is the place for you.

Skills Required