We've got a position available for a retentions consultant
Company:
King Price
Purpose of position:
Communicating with clients and managing relationships in order to increase loyalty and retain their business.
Responsibilities:
Handling difficult client calls
Retaining clients as part of the King Price royal family
Dealing with client queries and complaints in a competent, efficient and professional way, and in accordance with the company's quality and performance standards
All dealings with clients must be in alignment with the company culture and values
Requirements:
Matric or matric equivalent (essential)
Previous retentions experience (beneficial)
Skills and Attributes:
Sales and client service oriented
Attention to detail and quality oriented
Deadline and results oriented
Ability to take initiative
Enthusiastic and passionate about the job and the company
Organised, punctual and excellent time management skills
Teamwork and collaboration
Good judgment and problem-solving skills
Adaptable and resilient
Honesty and integrity
Good interpersonal and communication skills
Negotiation skills
Administration skills
Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful.
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