Job Description

Job Opportunity: Retention Specialist - Gaming Industry

Fulltime/ Shift-based

About Us:

Callx1, partnered with one of the world's leading gaming operators, has been entrusted with the exclusive mandate to serve their global customer base for the past seven years. Our team of experienced agents consistently earns substantial commissions, with opportunities exceeding R100,000 per month. However, our selection process is rigorous and tailored specifically to individuals with strong sales acumen. If you possess exceptional sales skills, we encourage you to apply.

Position: Retention Specialist

Responsibilities:

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Conversion

: Engage newly registered customers to introduce our client's products, aiming to convert them into active, depositing customers.

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Retention:

Foster relationships with existing customers across all statuses (dormant, active, VIP) to maximize cross-selling and upselling opportunities.

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Product Knowledge

: Demonstrate the value and features of our offerings to customers during the onboarding process.

Key Roles:

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Collaboration:

Work collaboratively in teams to address customer issues, optimize opportunities, and drive revenue.

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Sales Performance:

Meet and exceed all revenue targets.

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Dialler Activity

: Maintain the required daily total calls and talk time.

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Problem Solving:

Address customer concerns promptly.

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Risk Management

: Follow risk management protocols to identify, assess, and mitigate business and customer risks.

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Communication:

Effectively communicate sales, objections, problems, and goals with superiors to uphold service quality and our client's reputation.

Requirements:

- Grade 12 qualification

- 2+ years of experience in direct sales or outbound call centers
-1+ years of cold calling experience

- Preferably previous experience in online gaming/lottery/forex industries

- Strong interpersonal and communication skills

- Persuasive negotiation skills

- Effective listening skills

- Results-oriented mindset

- Problem-solving abilities

- Time management skills

- Knowledge of trading platforms and the lottery industry/gambling

- Ability to thrive in a pressurized environment

- Resilience and attention to detail

- Strong organizational skills

Note: Our interview process is rigorous due to limited vacancies and our preference for individuals with a proven track record. While our upskilled agents typically earn over R100,000 per month and senior specialists over R250,000 per month, achieving this level of remuneration requires dedication to building your pipeline over at least six months. If financial incentives are not your primary motivation and you are unable to meet our rigorous standards, this role may not be suitable for you. We kindly request that you only apply if you believe your experience aligns with our expectations.

Job Type: Full-time

Pay: R10000,00 - R15000,00 per month

Work Location: In person