Job Description

ROLE OVERVIEW

This is a support-focused admin role. You'll assist the sales team by capturing leads, preparing quotes, booking technicians, and following up with customers. You'll also help manage incoming support tickets and ensure they are assigned, updated, and resolved. The role is perfect for someone who enjoys keeping systems organized and running behind the scenes.

There is room to grow into sales operations coordinator role over time based on performance.

RESPONSIBILITIES

Sales Support

Capture new leads from WhatsApp, website, and walk-ins Assign leads to the correct salesperson or technician Prepare quotes and invoices using our sales system Follow up with customers on unpaid quotes Track lead status and update records
Admin & Operations

Accept deliveries and allocate stock File receipts, job forms, and payment confirmations Maintain the product catalog and quote templates Assist with petty cash, stock logs, and delivery records
Support Ticket Handling

Receive and log incoming customer complaints or support requests Assign tickets to the appropriate technician or sales team Update ticket statuses and follow up with customers Ensure timely resolution and professional communication
REQUIREMENTS

1-2 years experience in admin, retail, or sales support Fluent in English and Afrikaans Comfortable with WhatsApp, email, and using desktop & Mobile applications Must be reliable, well-organized, and task-driven Friendly and calm under pressure when dealing with customers Bonus: Experience with any CRM or helpdesk system
Job Type: Full-time

Pay: From R5000,00 per month

Application Question(s):

Are you fluent in English and Afrikaans? Do you have reliable transport to and from Bellville daily?
Work Location: In person

Application Deadline: 2025/07/04
Expected Start Date: 2025/08/01