Job Description

Readers Warehouse Tokai is currently seeking a Store Manager to effectively plan, control and monitor the performance of his / her store to ensure that it operates at an optimal level.

Key Performance Areas:

Efficient Stock Management - ensuring the following are done and optimum levels are reached

? Conducting periodical stock counts

? Ensuring stock levels are at optimum levels

? Ensuring stock ranges are optimum

Manage Store Targets and Profitability

? Develop, implement, and innovate strategies to meet store and GP targets

? Manage expenses within budget

? Report and manage any stock losses

Manage any money related tasks

? Cash Floats (Including Managers Float)

? Cashing up for the day and balancing tills

? Investigating any overs or under and reporting these accordingly

? Manage the daily banking

? Manage any petty cash

Pricing and Point-of-sales System

? Ensure any price-changes are actioned as soon as is practically possible

? Ensure correct pricing on promotional items

Hygiene and Housekeeping

? Ensure the store is neat and tidy at all times

? Ensure high standards of displays and merchandising is upheld

? Develop and maintain the cleaning roster on a rotational basis for staff

Staff Management

? Interviewing staff members for open positions

? Conducting reference checks on new staff members

? Discipline of staff in accordance with the company code of conduct

? Train and develop staff on store related tasks

? Conduct performance management reviews with staff

? Ensure shift rosters and completed timeously and staff levels are optimal

? Leave management

Managing Customers

? Managing customer complaints efficiently and effectively

? Ensuring customers are assisted through upselling and cross-sellin

Merchandising

? Ensure existing stock is rotated on a regular basis

? Create new and different concepts for merchandising of stock

? Highlight recently released books optimally

ITB stock to other stores in accordance with the company policy

Open and Close the store ensuring that all start of day and lock up procedures are followed

Continuously read and encourage your team to do the same to increase book knowledge.

Draw up and send any reports that may be necessary.

Ad Hoc

Monthly Stationary Orders

Ensure the store is neat and tidy at all times.

Requirements:

Neat and professional appearance

Good Communication skills

Sales focused with a strong customer service focus

Urgent turn-around time on customer enquires

Work continuously on building relationships with customers and colleagues

Job Type: Full-time

Experience:

Retail: 3 years (Required)
Work Location: In person