Job Description

Job Summary

• Complete store operational requirements by co-managing the sales team, scheduling and assigning employees and following up on work results.
• Reach and maintain the high standards of customer service and staff productivity within the store by recruiting, selecting, orienting, and training employees.
• Maintain store staff job results by coaching, counseling, and disciplining employees as well as by planning, monitoring, and appraising job results.
• Maintaining the existing customer base and developing new customers by keeping accurate and detailed customer records and communicating with customers when necessary.
• Determine sales staff motivational strategies and career development by monitoring individual and store daily, weekly and monthly sales records and implementing training and strategies when necessary.
• Achieve financial objectives by controlling expenditures, motivating sales staff, making sales, analyzing variances, initiating corrective actions and promoting the future success and growth of the brand.
• Ensure availability of merchandise and services by maintaining inventories, ordering stock from head office and auctioning inter branch transfers when required.
• Identifying current and future customer requirements by establishing, and encouraging sales team to establish, a rapport with potential and actual customers and offering the highest levels of customer service.
• Implementing and monitoring pricing and discount policies daily by reviewing price structures sent by head office and obtaining the necessary authorizations wherever the company policy may require it.
• Maintaining the stability and reputation of the Company by complying with all legal requirements.
• Making sure the store is properly merchandised, neat and clean at all times.
• Color co-ordination must be appealing and attract attention. The concept must be understood and merchandizing stories must be put together. Displays must be strong in order to sell. Finishing touches such as price tags being tucked away must be attained. Ensuring stock is rotated regularly to prevent stock loss due to fading.
• Reporting any maintenance issues within the store to head office timorously.
• Securing merchandise by implementing the security systems and measures dictated by the company as well as organizing and supervising regular stock counts as per company policy.
• Protecting employees and customers by providing a safe and clean store environment.
• Developing a harmonious, healthy and productive working environment.
• Maintain market, product and technical knowledge by attending educational workshops, reviewing relevant publications and establishing helpful personal networks. Knowing the selling points, features, styles, colors, sizes and fit of all merchandise is essential.
• Maintain operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.
• Recruitment and placement of staff from time to time.
• Maintaining good communication with head office, line managers as well as staff.
• Provide the highest standards of after sales service.
• Follow all banking and security procedures.
• Maintaining and enforcing the company dress code.

Key Performance Indictors
Besides the generic job description of a Store Manager as above there are key metrics that will form the basis for any performance appraisals. They are:
1. Sales Turnover (making target and showing growth year on year).
2. Unit Turnover (making target and showing growth year on year).

Benclo

Recruiter

About

Benclo is a privately owned recruitment company, established in 1987 and traded as xe2x80x9cBentley Management Consultantsxe2x80x9d often referred to in the industry as Bentley Recruitment or Bentley Consultants. In 2007 Bentley was rebranded as Benclo. The business has grown and prospered around the premise that pursuing long term close relationships with clients which is based on mutual respect and trust. For over twenty years Benclo has operated as a recruitment specialist to the fashion industry. Benclo is the specialist permanent and interim consulting recruitment provider for Southern African clients as well as those based internationally. We identify and service client requirements quickly and efficiently. Working with our clients we service their entire business staffing requirements including support functions. The quantum difference in our approach is our ability to tailor our selection processes to suit your company's specific requirements and being able to supply staff to the fashion, footwear, accessories, eyewear, homeware, clothing manufacture and textile industries. Covering all positions ranging from coordinators, production, buyers, planners, merchandisers, designers, pattern makers, brand managers, product managers, technology and retail operations through to managing directors. We have an extensive selection of candidates to meet your requirements. Benclo is proud to confirm that we are an xe2x80x9cExempt Micro Enterprisexe2x80x9d as per the Department of Trade and Industry's Black Economic Empowerment Codes. We are considered as a good BEE contributor and automatically score between 65%- 75%, which is BEE Recognition Level 4.

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