Job Description

Introduction

The responsible for the overall management and operations of this Store and always held accountable for its position.
Efficient and performance management of all Store Departments & aspects, to ensure smooth functioning, profitability, and positive Customer experience. This includes - and is not limited to - driving sales, managing staff, maintaining inventory levels, proactively managing all losses that impacts on the bottom line and ensuring compliance with Company Policies and Procedures.

Key Responsibilities:

Store Operations

Oversee the operations of all Store Departments, ensuring smooth and efficient workflow. Implement and monitor Company Procedures and Standards aimed at minimizing stock loss and enhancing inventory control. Ensure high standards of Store presentation, product quality and customer service.
Sales & Customer Service

Drive sales to meet or exceed monthly, quarterly, and annual targets. Develop and execute sales and marketing strategies to boost Store sales. Provide exceptional Customer Service and handle Customer queries and complaints promptly and professionally. Plan and implement new strategies to increase store footfall and attract new customers.
Staff Management

Lead and mentor Assistant Managers, developing their leadership skills and capabilities. Foster teamwork and collaboration among Store Staff and Management. Create Staff schedules to ensure optimal coverage during trading hours. Conduct regular performance evaluations and provide coaching or corrective action where necessary.
Inventory & Stock Control

Efficient management of inventory, including receiving, pricing and merchandising. Exceptional inventory demand and supply, purchase projection skills. Monitor inventory levels to prevent stock shortages or overstocking. Negotiate with Suppliers and Vendors to secure competitive deals and maintain strong business relationships.
Financial Management

Prepare and manage budgets, sales forecasts, and expense reports. Exceptional and sound knowledge Monitor and control Store expenses to maximize profitability. Analyse sales reports and implement strategies to improve revenue. Monitor market trends and competitor strategies, adjusting business plans as needed.

Desired Experience & Qualification

Ability to project and change store business direction to excel in financial performance on all levels internally and externally Excellent working knowledge in MS Office Suite (Excel, Word, Outlook, PowerPoint, etc). Proficiency in Arch or SAP, alternatively to have a Superior ability to learn, adapt and be fully functional in the Arch Retail System within 14 working days. Exceptional organizational skills with the ability to prioritize. Be flexible, adaptable, able and willing to modify activities and direction with an ever-changing business environment. Ability to take full responsibility and accountability as per the scope of work. Ability to integrate yourself, this business and your business knowledge successfully on a Multiplex Business site.
Minimum Requirements

Minimum 5 - 10 years of experience in Supermarket Management and in a senior capacity for at least 3 years Diploma / Degree in Retail Management or Business Administration but not limited to. Diploma / Degree in Finance or Accounting advantageous. Proven track record of driving sales growth and improving customer satisfaction. No criminal record. Valid driver's license.
Job Types: Full-time, Permanent

Work Location: In person