Job Description

AREAS OF RESPONSIBILITY:
Customer Experience

• Be professional

• Manage customer interactions, complaints and requests

• Optimise selling space and drive replenishment to ensure stock availability

• Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability

• Sales - meet or exceed targets

• GP - reduce wastage & improve stock accuracy within benchmarks

• NP - reduce controllable expenses in line with budgets

• Interpret Income Statement information and formulate and implement action plans

• Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity

• Ensuring that monthly store audit benchmarks are achieved and improved upon

Risk Management

• Effective stock control and stock management

• Effective cash handling procedures and controls

Lead, develop and retain team members

• Performance development culture and team effectiveness

• Leading, developing and coaching the team

• Basic IR

JOB SPECIFICATIONS:

• Grade 12

• Business/Admin qualification - a retail management diploma or degree would be advantageous

• Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)

• A genuine interest in health and wellness - brand ambassadors

• Fully computer literate

• Strong written and verbal communication skills

• Ability and willingness to work weekends and extended retail hours

• Proficiency in stock management, cost control and cost management

• Own transport essential

• Competency Assessment Achieved

OFFER:

• Remuneration based on a 'cost to company' model and performance incentives.

• All permanent team members are required to join the company's provident fund and risk benefit.

• Medical aid options are available.

• Birthday leave
• Team member discounts on in-store and online purchases

• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)