Job Description

Job Summary

Key result areas and work descriptors:

Role Qualifications and Competencies:

• At least 3-4 years experience in retail property management field - must have Regional Retail experience within Centre Management
• Strong financial skills
• Business acumen
• Strong managerial and administrative skills
• Appropriate PC skills
• Experience managing external service providers
• Decision maker based on experience, expertise, market information and research
• Strong communication skills
• Practical - good organisational skills
• Innovative
• Initiating Action
• Planning & Organising
• Team Orientation
• Technical Knowledge

Generic Key Result Areas: * Budget Control

• Prepares and controls property budgets.
• Manages rent collection, recoveries, tenant installations, expenses and arrears.
• Property Management/ Asset Management

• Individually accountable for analysing and generating specific tactics to improve performance of building/portfolio such as building strategy, redevelopment, sales, leasing plan approvals, over periods of up to 3 months.
• Takes responsibility for minimising vacancies within the buildings.
• Mandates current and upcoming vacant spaces.
• Stakeholder Management

• Ensures strong tenant relationships, built on service delivery.
• Manages CRM process and training academies.
• Team Effectiveness

• Individually accountable for others' time, tasks and output quality for periods of up to 3 months.
• Balances own priorities with directing and motivating others.
• Plans and assigns work over periods of up to 3 months.
• Guides and directs staff to achieve operational standards.
• Creates a climate for optimal performance.
• Vendor & Contract Management

• Manages relationships with service providers.
• liaises with project teams responsible for refurbishments and extensions.

Specific Key Result Areas: * Effective management of all elements of the centre(s) to defined standards in keeping with strategic objectives defined by the Fund Manager in order to maximise centre returns

• Analyses portfolio performance and strategizes on the portfolio under management to improve the overall performance of the portfolio
• Formulates and maintains 5 year building strategies for each building within the portfolio in such a way as to enhance value within the parameters set out by the Portfolio Manager to optimize capital and income performance
• Strong tenant relationships, built on service delivery
• Collection and analysis of meaningful statistical information relating to shopper flow, tenant's turnover and market research and ensure recommendations to add value to the asset
• Liaise with project team responsible for major projects such as refurbishments and extensions
• Marketing interface to support turnover growth in excess of inflation, industry norms and tenant expectations
• Manages delivery by and relationship with external and internal service providers (SLA's)
• Meets internationally acceptable management performance benchmarks for the centre as defined by the fund manager.
• Responsible for the preparation of property budgets and maintaining working budget projections
• Takes responsibility for minimising vacancies within the buildings managed by giving clear mandates to the letting team for current and upcoming vacant space and by ensuring the needs of all existing and prospective tenants in the buildings managed are serviced
• Responsible for ensuring that all safety and security regulations and by-laws are adhered to.
• Effective management of direct staff for optimum performance
• Ensure accuracy and efficiency in order to safeguard the Clients and OMP's assets and eliminate all risks to the Client and OMP
• Manages any legal matters arising out of outstanding arrears

Tower Group

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